End User Support Specialist
Dubai, United Arab Emirates · മുഴുവൻ സമയവും
അപേക്ഷിക്കുന്ന ആദ്യയാളാകൂ
- അനുഭവം
- 3–6 yrs
- ശമ്പളം
- AED 7,000 – AED 9,000 / month
- ഓപ്പണിംഗുകൾ
- 1
- പോസ്റ്റ് ചെയ്തു
- 1 മണിക്കൂർ മുമ്പ്
- Work mode
- ഓഫീസിൽ
- Eligibility
- Professionals with 3 to 6 years of end-user support experience and an ITIL V4 Foundation certification can apply. The role is based in Dubai and is suited for candidates prepared to work onsite.
- Resume
- Required to apply
Where you'll work
ജോലി വിവരണം
About the Company
Tech Mahindra delivers consulting and digital transformation services to enterprises around the world, helping them scale quickly across industries. With a workforce of 149,000+ professionals in more than 90 countries and service support for 1,100+ clients, the company provides consulting, IT, enterprise applications, business process services, engineering, network services, customer experience and design, AI and analytics, and cloud and infrastructure solutions. It was the first Indian company globally to receive the Sustainable Markets Initiative’s Terra Carta Seal for its work toward a climate- and nature-positive future. Tech Mahindra is part of the Mahindra Group, a multinational federation founded in 1945.
Role Overview
This position is for an End User Support Specialist based in Dubai. The role requires 3 to 6 years of relevant experience and a strong background in end-user support operations.
Compensation and Benefits
The salary range for this role is AED 7,000 to AED 9,000 per month. The package also includes visa support and medical insurance for family members.
Key Responsibilities
- Oversee day-to-day end-user support operations.
- Handle incidents, service requests, and escalation workflows.
- Maintain full SLA adherence and support improvements through analysis and response actions.
- Work collaboratively as an active contributor across multiple IT areas.
- Manage incidents, requests, problem resolution, and IMAC activities.
- Provide support for Windows 10, MS Office, basic LAN/WAN issues, Wi-Fi setup, application configuration, VOIP phones, and other assigned technologies.
- Resolve user issues in a professional, timely, and proactive manner.
- Prepare and share daily, weekly, and monthly reviews and reports.
- Hold ITIL V4 Foundation certification, which is mandatory for this role.
Application Process
Candidates are expected to submit an updated CV and complete the application steps online. There is also an option to send the resume directly to the provided email address. Applicants will have a chance to review and edit their submission before finalizing it.
Equal Opportunity Statement
Tech Mahindra is an equal opportunity employer and values a diverse workforce. All eligible applicants are assessed based on their skills, competence, and performance in relation to the essential duties of the role.