Employee Relations Lead

Role overview

This position is for an experienced HR Operations Team Lead who will guide day-to-day HR operations and ensure the team delivers accurate, timely, and compliant support. The scope includes payroll coordination, employee insurance, medical claims, leave administration, ticketing, offboarding, QID renewals, salary holds, employee loans, and employee assistance services.

The right candidate will bring strong people leadership, operational discipline, and problem-solving ability, along with experience managing large volumes of HR transactions in a fast-paced environment.

Key responsibilities

• Gather, check, and validate payroll data such as attendance, leave, overtime, deductions, incentives, loans, and other inputs.
• Make sure payroll submissions are completed correctly and within the required timelines.
• Work closely with Finance and Payroll teams to resolve discrepancies and keep salary processing on schedule.
• Track leave salary computations, full and final settlements, payroll reconciliation, and end-of-service benefit calculations.
• Lead the offboarding process, including clearance steps, exit paperwork, final settlement handling, and system access removal.
• Manage salary hold cases, related inquiries, and resolutions while keeping employees and stakeholders informed.
• Maintain and update HR trackers, dashboards, and reports to support operational decisions.
• Ensure employee records, HR files, and sensitive documentation are accurate, current, and kept confidential.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a closely related discipline.
• 5 to 8 years of experience in HR operations, including prior team management exposure.
• Solid understanding of payroll processes, employee benefits, insurance, leave administration, and labour-related procedures.
• Background in managing large-scale HR operations efficiently.
• Strong leadership, communication, and stakeholder management skills.
• Excellent organization and problem-solving capabilities.
• Comfort using Microsoft Excel, HR platforms, Jira, and operational tracking tools.
• Ability to stay effective under pressure and juggle multiple priorities.

About the company

Snoonu is a Qatar-based super app focused on transforming everyday life through fast delivery, shopping, and broader lifestyle services. The company is technology-led, globally minded, and driven by a goal of making daily life simpler and more connected.

Mission and values

The organization aims to become the first Qatari ultra app and to reshape how people live by using technology to open up more possibilities. Its culture emphasizes customer focus, integrity, curiosity, ownership, speed, teamwork, and results.

Perks and work environment

• Collaborate with international teams and a global workforce.
• Access learning support, training budgets, courses, and growth tools.
• Enjoy autonomy and ownership over your work.
• Benefit from generous leave and wellness-focused policies.
• Work in an agile environment where Scrum practices are part of daily operations.
• Be part of a workplace recognized as a Great Place to Work®.
• Work for an organization certified under ISO 9001:2015 and ISO 45001:2018.

Culture and inclusion

The company highlights sustainability, community contribution, and CSR initiatives as part of its broader purpose. It also describes itself as an equal opportunity employer that values fairness, inclusion, and diversity.

Additional information

This role is based onsite in Barwa City, Al Rayyan, Qatar. The employer encourages candidates to join a team where their input can make a visible impact and where collaboration and ownership are valued.