Director of Implementations

About the company

Plexa creates software for construction firms that helps them plan, run and manage projects. Its platform brings together project management, finance, contract handling, document control, safety, quality and AI capabilities into one system, replacing scattered tools and disconnected processes.

Each customer rollout is more than a software installation; it is a chance to reshape how the business operates. The success of this experience influences whether customers merely adopt Plexa or make it central to their operations.

Role overview

The Director of Implementations will own the function responsible for taking every new customer from signed contract through to a successful live deployment. The position blends senior customer-facing leadership with hands-on operational management.

You will partner with some of Australia’s largest builders while also developing the systems, tools and AI-enabled workflows that help Plexa deliver implementations faster, with greater consistency and higher quality as the company scales.

You will lead a cross-functional implementation team that configures enterprise environments, manages complex rollouts, coordinates data migration, prepares customers for go-live and ensures a smooth transition into the Customer Success HyperSupport team.

As the business grows, you will help shape not only how implementations are delivered now, but also the structure and scalability of the function for years ahead.

Key responsibilities

• Own enterprise software deployments from contract signing through to production go-live.
• Create implementation plans that align Plexa’s platform with each customer’s operating goals.
• Lead and develop a strong implementation team with a clear focus on execution, accountability and customer results.
• Work with Sales to make sure handoffs from deal closure to delivery are seamless.
• Collaborate with Product and Engineering to surface platform gaps, reduce delivery friction and shape future product direction.
• Design AI-driven implementation processes that improve speed, consistency and the customer experience.
• Build dashboards and performance measures to track implementation health, customer readiness and team efficiency.
• Spot risks early and coordinate the right stakeholders to resolve issues quickly.
• Set up repeatable delivery methods that let Plexa grow without sacrificing quality.
• Manage a structured transition into Customer Success so customers are ready for adoption, training and long-term growth.

What success looks like

This role requires strong operational judgement, especially when decisions must be made with partial information. A data-oriented mindset is essential, along with a habit of measuring performance, improving processes and using evidence to guide action.

You should be comfortable building systems that scale, rather than depending on manual work. The role also calls for strong customer leadership, especially when working with senior stakeholders, and the ability to stay effective in a fast-changing environment.

Plexa values curiosity, creativity, ownership and clear communication across both technical and non-technical audiences. An AI-first approach is expected, with AI used to analyse information, automate repetitive tasks and improve team performance.

Requirements

• Background leading enterprise SaaS implementations, professional services teams or customer delivery functions.
• History of successfully delivering complex software rollouts across several enterprise customers.
• Experience building and managing high-performing, customer-facing teams.
• Strong analytical skills, including the use of operational metrics to lift delivery performance.
• Proven ability to work across Product, Engineering, Sales and Customer Success teams.
• Experience using AI or automation in operational workflows is highly desirable.
• Exposure to enterprise SaaS, ERP, workflow platforms or construction technology would be an advantage, though it is not mandatory.

Must have

• At least 4 to 5 years of leadership experience specifically in software implementations and deployments.
• Willingness to travel 30% across Australia and New Zealand.

Additional information

Plexa is not simply onboarding customers; it is re-platforming how major construction businesses operate by bringing fragmented, high-stakes workflows across projects, finance, contracts and delivery into one operating system.

This is an opportunity to build the implementation function from the ground up, apply data and AI to scale complex enterprise software adoption, and define the systems that will influence Plexa’s future growth.