Data Entry / Customer Service Representative

Overview

Resonance CX Partners connects experienced professionals with roles that better match their values. The company is not acting as a staffing agency or employer of record for this position; instead, it sources and verifies opportunities directly from customer-focused organizations. This opening is with an employer in the health plan and healthcare services space.

Why this role may appeal to you

• Pay can reach up to $16 per hour, depending on experience.
• A 2-week training program is provided to get you up to speed.
• There is potential to grow into other opportunities within the organization.
• You’ll join a collaborative and supportive team environment.
• The work requires strict adherence to HIPAA and data privacy rules.
• You can build experience in data entry and document handling.

What you will do

• Examine incoming grievance and appeals paperwork to confirm it is complete and relevant.
• Determine the proper Line of Business using the defined criteria.
• Sort dispute categories according to client instructions and guidelines.
• Use multiple client systems to check and confirm member details.
• Prepare and standardize documents for the next stage of processing while following required procedures.

Qualifications

• You must be available to work scheduled shifts from Monday through Friday.
• A high school diploma or equivalent is required.
• Prior experience with Facets is preferred.
• You need to follow HIPAA, data privacy, and security standards carefully.
• Strong attention to detail is necessary to maintain accuracy and productivity.

Preferred background

• Previous healthcare data entry or administrative experience is an advantage.
• Familiarity with client-specific processes and standard operating procedures is helpful.
• Good problem-solving ability is important for spotting inconsistencies and escalating concerns.

Additional information

This opportunity is based in the United States and is structured as an onsite full-time position. The posting emphasizes equal opportunity, candidate privacy, and a secure hiring experience. It also notes that the connector for this role is not the employer of record.