Customer Support Specialist

Role overview

This contract-based onsite position in Manhattan, New York is focused on supporting customers with service-related questions, sharing accurate information, and helping create a smooth, positive experience. The role is available for immediate joining, and multiple openings are available.

What you will do

• Handle customer questions and concerns over phone, email, and chat in a courteous and professional way.
• Provide guidance and information connected to operational services.
• Log requests and inquiries in a ticketing or support platform.
• Work within set scripts and service procedures while assisting customers.
• Pass more complex matters to a supervisor or specialist team when needed.
• Keep interaction records clear, complete, and accurate.
• Contribute to a consistently helpful customer experience.

What the role calls for

• Strong verbal and written communication skills with a clear customer-first approach.
• Patience, professionalism, and composure when dealing with customer concerns.
• Good active listening and an empathetic, positive manner.
• Solid attention to detail, along with good organization and time management.
• Comfort using Microsoft Office applications, including Word, Excel, and PowerPoint.

Additional information

Employment type: Contract

Work location: Onsite in Manhattan, New York

Compensation: Competitive hourly pay

Start timing: ASAP

Vacancies: Multiple positions open

Equal opportunity

The employer states that hiring is based on equal opportunity and that candidates are considered without regard to race, religion, gender, sexual orientation, age, disability, national origin, or other legally protected characteristics. The workplace is intended to be diverse and inclusive.