Customer Success Manager

About Jitterbit

Jitterbit provides automation for data, application, and process workflows, helping organizations modernize operations through iPaaS, integration, API management, and no-code app building. The company focuses on enabling businesses to move faster, make better decisions, and deliver stronger customer experiences while saving time and cost.

Role Overview

This Customer Success Manager position sits in a high-visibility, fast-moving environment and will be closely watched by senior leadership, including the executive team and Board of Directors. The role calls for someone who can coordinate across several groups, summarize complex situations clearly, and help prioritize actions by working with multiple stakeholders.

Key Objectives

• Quickly learn Jitterbit’s internal workflows, tools, and customer engagement approach within the first 60 days, including onboarding kickoffs, business reviews, operational reviews, account risk assessment, mitigation planning, and renewal preparation and negotiation.
• Own a portfolio of strategic accounts and work to understand each customer’s priorities, organization, and success criteria so you can act as a trusted advisor and identify opportunities to expand Jitterbit’s footprint.
• Review customer contracts in detail, compare contractual commitments with actual product use, and translate agreements into clear proposals and formal documents as relationships evolve.
• Coordinate with internal and external partners in a virtual setting, including support, operations, engineering, marketing, sales, finance, executives, and third-party partners, while keeping delivery timelines on track.
• Develop strong product and value messaging so you can explain Jitterbit’s platform, connect it to customer goals, identify new use cases, and tailor the message to different industries and stakeholders.
• Use Jitterbit’s sales methodology to forecast renewals and expansions accurately, assess account risk, and maintain precise records in the CRM.
• Track and communicate customer health, journey status, risks, success plans, proposals, and other important account materials, and identify customers suitable for case studies, analyst reviews, or references.
• Handle escalations by coordinating communication and working toward constructive outcomes when customer needs are not being met in line with business or technical priorities.
• Partner with Account Executives to shape account strategy, research customer initiatives, and align Jitterbit solutions to those priorities.
• Shift timing may vary depending on the territory assigned.

Qualifications

• At least 6 years of experience in customer success or partner success.
• Proven ability to work across departments and with external parties to achieve a shared result.
• Hands-on experience reviewing contracts, negotiating terms, preparing proposals, and following initiatives through to completion.

Additional Information

This opportunity offers the chance to work with a fast-growing leader in the iPaaS market, join a mission-led organization reshaping how API creation supports business-critical processes, and benefit from career development, mentorship, and a flexible remote-friendly culture.

Equal Opportunity

Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military or veteran status, or other legally protected characteristics.