Customer Service Assistant

About the role

One Stop, part of the Tesco group, is hiring a Customer Service Assistant for its Cambridge store. This is a busy retail position where every shift can look different. You’ll support the store’s day-to-day running by delivering friendly service, replenishing shelves, handling payments, and helping keep the shop floor well presented.

Customer care sits at the centre of this role. You’ll be expected to look for ways to improve the shopping experience, use feedback and coaching to strengthen service standards, and help maintain a safe and welcoming place for both customers and colleagues.

Key duties

• Serve customers with a friendly, attentive approach and aim to create a positive experience every time.
• Encourage shoppers to share feedback through the store’s customer survey.
• Work across multiple areas of the store, including online orders, tills, replenishment, vending, and stock routines.
• Apply the training provided to work safely and follow store procedures at all times.
• Support seasonal, community, and charity activity to help build an inclusive store atmosphere.
• Understand store performance and contribute to the team’s efforts to deliver profit.
• Follow company values and policies, and help make everyone feel welcome.
• Clock in and out correctly at the start and end of each shift so pay is accurate.
• Keep yourself, colleagues, and customers safe by following security procedures and using safety equipment where provided.
• Follow the Think 25 policy when selling age-restricted products.
• Respond promptly to self-checkout assistance requests and explain actions clearly to customers.
• Work in a clean, tidy, and organised way, keeping aisles free from congestion.
• At times, take responsibility for running the shift when the Shift Leader and Store Manager are unavailable.
• Follow all relevant training so the store remains safe and compliant.
• If the store includes a Post Office Local, support its daily operations and complete the required financial and criminal conviction background checks; if those checks are unsuccessful, the offer will be withdrawn.

What’s in it for you

One Stop aims to make everyday life easier for local customers, offering good-value products and helpful service through a neighbourhood-store experience backed by the scale of the Tesco Group.

Flexible working

The company is open to discussing flexible working arrangements during the application process, whether you are starting your career, balancing caring responsibilities, approaching retirement, adjusting to parenthood, or managing another life change.

Benefits and colleague support

A range of colleague benefits is available. The full list is available on the company’s careers page. As an independent business within the Tesco Group, the benefits may differ from those offered by Tesco directly.

Community involvement

Community support is a major part of the company’s culture. Over the last decade, the business has raised more than £10.4 million for good causes and has helped provide the equivalent of 1.6 million meals through partnerships with FareShare and Olio. Colleagues are encouraged to get involved in charitable and local community initiatives, from events and fundraisers to active participation in causes they care about.

Diversity and inclusion

One Stop promotes an inclusive workplace where people from all backgrounds are treated fairly and with respect. The company is a Disability Confident Leader (Level 3) and offers reasonable adjustments during recruitment, including interviews, to support accessibility. It also has six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.

Additional information

The employer may close the vacancy early if a suitable application is received before the stated closing date, so applicants are encouraged to apply promptly.