Customer Experience Specialist

About the Company

Noctix is a fast-scaling brand in the health, beauty, and wellness space. The business reports monthly growth of 25% and currently generates around INR 1 crore in monthly sales. The team is looking for sharp, motivated people who want to contribute to building a meaningful brand in this category.

Role Overview

The Customer Experience Specialist will be responsible for strengthening customer relationships, improving satisfaction, and supporting retention across the customer journey. This role also involves identifying opportunities to improve acquisition, engagement, and overall lifecycle performance.

Key Responsibilities

• Build and maintain strong customer relationships through clear, effective communication that supports satisfaction and repeat business.
• Create and execute approaches to improve customer acquisition, engagement, and lifecycle management.
• Work closely with internal teams to handle complex customer concerns and raise the overall quality of the customer experience.
• Review customer data to spot patterns, growth opportunities, and areas where processes can be improved, then share practical recommendations.

Eligibility

This opportunity is open to graduates from any discipline.

Compensation

The role offers an annual salary in the range of INR 4,00,000 to INR 8,00,000.