Claims Call Center Representative

About Zurich

Zurich North America is a large, diversified insurer serving customers across local and international markets. Its client base includes individuals, small and medium businesses, larger enterprises, and multinational organizations.

Role overview

Zurich is looking for confident, friendly, and self-driven customer care professionals to join the Claims Call Center team in early August 2026. This position includes a thorough six-week training program that prepares new hires for the role. The job is fully remote, including training.

Key responsibilities

• Receive and record first notice of loss claim reports through phone and non-phone channels quickly and accurately.
• Handle complicated claim questions and issues, and know when to escalate or involve others to ensure clear guidance and effective support.
• Work with internal teams and external clients to exchange details, verify facts, and resolve concerns efficiently.
• Share suggestions and feedback that help raise the standard of customer service.
• Follow established processes to stay aligned with company risk and compliance requirements.

Schedule and work setup

The shift is eight hours long and falls within operating hours of 7:00 AM to 7:00 PM, Monday through Friday, Central Standard Time. The role is fully remote, and candidates must live in the United States. Preferred time zones are CST, PST, and MST.

Highlights and benefits

• Annual merit increases and bonus potential
• Possible overtime pay
• Generous paid time off
• 401(k) match
• Career growth and internal mobility opportunities
• Medical, vision, and dental coverage

Training

New hires will complete six weeks of in-depth training, delivered remotely.

Home office requirements

• A dedicated workspace that is quiet and free from distractions
• Reliable high-speed internet with at least 5 Mbps upload and 10 Mbps download

Basic qualifications

• High school diploma or equivalent
• At least six months of customer service experience
• Experience with data entry

Preferred qualifications

• Six months of call center experience
• Strong data entry ability and typing speed of 32 words per minute or higher
• Comfort using Windows-based systems and Microsoft Office
• Ability to move between multiple screens and browsers quickly and accurately
• Good reading comprehension and a professional manner
• Strong verbal and written communication skills
• Excellent attention to detail and problem-solving ability
• Prior insurance knowledge is preferred

Pay and compensation

The estimated hourly pay range for this role is $17.79 to $21.64, based on role, location, skills, and experience. The position is also eligible for a short-term incentive bonus of 5%. Compensation may vary by location, and candidates whose expectations are above the stated range are still encouraged to apply.

Additional information

Employment sponsorship is not offered. Zurich North America is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy, or other legally protected characteristics. The company also complies with 18 U.S. Code 1033. Unsolicited resumes from agencies are not accepted; approved vendors should use the Recruiting Agency Portal. Remote work is available from several U.S. virtual office locations, including Arizona and other states.

Why join Zurich

Zurich values new ideas, practical experience, and a workplace built around growth and inclusion. The company has more than 150 years of expertise and supports coverage across 25+ industries, including 90% of the Fortune 500®.