Cashier - Multiple Location

Role summary

This position sits in Branch Banking at grade AM-II and is based at a branch location. The cashier reports to the Branch Operation Officer and is responsible for handling cash-related transactions, maintaining accurate records in registers and systems, and completing end-of-day reconciliation in line with internal and external banking rules.

Role purpose

The objective of this role is to ensure smooth and compliant cash operations at the branch, including processing transactions correctly, updating relevant records, and supporting customer service during cash interactions.

Role scope

The role covers daily cash transactions, CRL limit management, branch audit support, and ATM/vault-related handling.

Key responsibilities

• Support branch efficiency by processing cash transactions and account-related entries accurately and within required timelines.
• Manage the branch cash-handling workflow, including receipt and processing of cheques, drafts, dividend warrants, pay orders, and similar instruments within approved limits, while issuing acknowledgements in the counterfoil.
• Pay cash against withdrawal requests and accept cash for deposit challans.
• Collect repayment instalments as per the EMI schedule and ensure the entries are updated in the system.
• Maintain inward/outward registers, petty cash records, and assets registers, and forward requisition forms to the Regional Head Office as required.
• Reconcile cash with transaction books and vouchers every day and include the results in the branch end-of-day report.
• Share responsibility for cash custody and branch vault operations together with the operations officer.
• Interact with customers during deposits and disbursements, understand their needs, identify cross-sell opportunities, and inform them about Ujjivan’s products and services.
• Deliver courteous, efficient service and resolve customer needs professionally.
• Escalate customer questions and complaints to the appropriate authority without delay.
• During disbursement, clearly explain repayment dates and contact numbers for clarification, and answer customer questions politely.
• Guide customers toward alternate channels for deposits, withdrawals, and enquiries.
• Count and verify cash at opening and again at day end before vaulting.
• Safeguard branch cash, keys, and other valuables jointly with the Assistant Branch Manager and help ensure the cash department runs smoothly.
• Meet the defined turnaround time for all transactions.
• Follow all applicable regulations and bank policies related to cashier activities and cash management.
• Verify and account for loan repayment transactions.
• Check customer authenticity during cash withdrawals.
• Validate cash deposit slips in line with audit standards.
• Update passbooks whenever a transaction requires it.
• Prepare cash bundles for currency chest deposit along with note slips.
• Stay current on Ujjivan’s products, services, regulations, and know-your-customer principles.
• Complete certification programmes arranged by the operations department.
• Attend mandatory training and meet training-day requirements.
• Participate in goal setting, mid-year review, and performance appraisal cycles within the required timelines.

Education and experience

A graduate degree is required, preferably with finance or commerce subjects. The role calls for 1 to 2 years of experience in high-volume cash handling. Candidates should also have experience using financial modules or ERP systems and consolidating accounting data.

Skills and competencies

This role requires strong cash handling discipline, attention to detail, numerical ability, computer proficiency, multitasking, customer service orientation, and the ability to work with speed and accuracy. The ideal candidate should also be able to identify counterfeit notes and maintain positive relationships while communicating clearly and listening carefully.

Additional information

The position is full-time and based at a branch. The role involves close coordination with the regional operations team, regional FCU officer, service quality executive, neighbouring banks, cash management agencies, and BC agents.

Prepared and reviewed

Prepared by Priyanka Pal on 14-02-2024, reviewed by Jyothi Mohan on 15-02-2024, and last updated by the TM Team on 17-02-2024.