Cashier

Position Details

The opening is for a Cashier in the Branch Banking department at branch level in Puducherry. This is a full-time role at grade AM-II, reporting to the Branch Operation Manager. There is no further reporting line defined.

Role Purpose

The position exists to manage cash-related branch transactions in line with internal and external banking rules, ensure proper updates in physical and system records, and complete end-of-day reconciliation accurately.

Key Responsibilities

The Cashier will support smooth branch functioning by processing cash transactions correctly and on time, maintaining account-related entries, and handling the branch cash desk responsibilities.

• Receive and process cheques, drafts, dividend warrants, pay orders, and similar instruments, subject to authorized limits, and provide acknowledgements in the counterfoil.
• Issue cash for withdrawal requests and accept cash for deposit challans.
• Collect loan repayments according to the EMI schedule and ensure the entries are updated in the system.
• Maintain inward and outward registers, petty cash records, and assets registers, and forward requisition forms to the Regional Head Office.
• Match cash balances with transaction books and vouchers every day and reflect the outcome in the branch end-of-day report.
• Share responsibility for the branch vault and cash custody together with the operations officer.
• Speak with customers during cash deposits and withdrawals, understand their needs, and identify cross-sell opportunities while keeping them informed about Ujjivan products and services.

Customer Service Expectations

• Deliver polite, efficient support that resolves customer needs effectively.
• Escalate complaints and unresolved queries to the appropriate authority without delay.
• Explain repayment dates and contact details clearly during loan disbursement and address customer questions courteously.
• Guide customers toward alternate channels for deposits, withdrawals, and inquiries.

Operational Responsibilities

• Count and verify cash at the start of the day and again before vaulting at closing.
• Safeguard branch cash, keys, and other valuables jointly with the Assistant Branch Manager.
• Ensure all transactions are completed within the defined turnaround time.
• Follow all applicable regulations and internal policies related to cashier operations and cash management.
• Record and verify loan repayment transactions.
• Confirm customer authenticity before permitting cash withdrawals.
• Check deposit slip accuracy as required for audit compliance.
• Update bank passbooks for transactions wherever needed.
• Prepare cash bundles for currency chest deposits along with note slips.

Learning and Performance Expectations

• Stay up to date with the bank’s products, services, regulatory requirements, and KYC principles.
• Complete certification programs arranged by the operations function.
• Attend all mandatory training programs and complete required training days.
• Participate in goal-setting, mid-year reviews, and performance appraisal activities within the prescribed timelines.

Qualifications and Experience

A graduate degree is required, preferably with a background in Finance or Commerce. The ideal candidate should have 1 to 2 years of experience handling cash at scale, exposure to entries in financial modules or ERP systems, and experience consolidating accounting data. No certification is required.

Additional Information

The role includes handling daily cash transactions, working within the branch’s CRL limit, supporting branch audits, and managing ATM/vault-related responsibilities. Key external interactions include neighboring banks, cash management agencies, and BC agents. This is an internal document and was last updated by the TM Team. Prepared by Priyanka Pal on 20-03-2026, reviewed by Jyothi Mohan on 24-03-2026, and last updated on 27-03-2026.

No stipend, salary, joining date, or application deadline has been specified.

There is no internship duration associated with this role.

The document does not mention any special eligibility restrictions beyond the stated educational and experience expectations.

Daily cash transaction, CRL limit, branch audit, and ATM/Vault are identified as part of the role’s operational scope.