Business Development Manager

About the Company

The Cosmetic Clinic is a well-established provider of laser hair removal, skin treatments, and cosmetic injectables. The business operates in a fast-moving, customer-centric environment and is backed by a larger international network with more than 200 sites globally. In New Zealand, the brand currently spans 23 clinics and continues to expand.

About the Role

This is a practical, commercially oriented position focused on working directly with franchise owners to strengthen business results across the network. The role is not limited to observing performance; it is designed for someone who actively improves outcomes, tackles issues, and supports long-term growth.

Key Responsibilities

• Track key performance indicators such as revenue, conversion rates, utilisation, and profitability, then take action to improve them.
• Spot opportunities for better performance and put realistic improvement plans into motion.
• Help the wider network achieve growth objectives.
• Develop trusted relationships with franchise partners and serve as a reliable commercial advisor.
• Influence decision-making and strengthen business owner capability.
• Coach franchisees on sales and conversion, expense management, and team productivity.
• Support franchise partners in understanding and managing profit and loss performance.
• Identify signs of underperformance early and respond with practical solutions.
• Diagnose the underlying causes of performance issues and follow through on corrective actions.
• Work closely with marketing, training, and operations teams to support business improvement.

Candidate Profile

You should be a commercially sharp professional who enjoys partnering with people and delivering measurable results. The ideal person is comfortable influencing business owners, improving performance, and coaching others in a hands-on way.

Experience and Background

• Experience in multi-site, franchise, retail, or service-based environments.
• Demonstrated success in improving revenue and profitability.
• Strong ability to coach, influence, and build confidence in others.
• Sound understanding of sales, conversion, and cost drivers.

Nice to Have

• Previous exposure to franchise network operations.
• Experience working with profit and loss reporting.
• Background in beauty, health, retail, or service industries.

Why Join

• Work in a growing sector with strong demand.
• Partner directly with business owners and see the impact of your work across the network.
• Join a collaborative team with a strong commercial focus.
• Contribute to the growth of a national clinic network.
• Grow with an organization that is scaling quickly.