- അനുഭവം
- 1–5 yrs
- ശമ്പളം
- —
- ഓപ്പണിംഗുകൾ
- 1
- പോസ്റ്റ് ചെയ്തു
- 1 ദിവസം മുൻപ്
- Work mode
- ഓഫീസിൽ
- Eligibility
- Candidates with relevant experience in B2C collections, accounts receivable, or order-to-cash, along with strong BFSI domain exposure, are encouraged to apply. Applicants must be comfortable with night shifts, rotational shifts, and a five-day work-from-office schedule.
- Resume
- Required to apply
ജോലി വിവരണം
About the Role
This position is for a voice-based collections specialist focused on customer/resident accounts and receivables management. The role involves handling both client-facing and back-end tasks, with full ownership of assigned accounts, payment follow-ups, dispute handling, and account maintenance.
Work Schedule
The role follows a five-day workweek from Monday to Friday, with working hours from 8:30 PM to 5:30 AM. Rotational shifts may be needed depending on business and client requirements, and the candidate must be open to working night shifts. This is a work-from-office position.
Experience Required
Applicants should have 1 to 5 years of experience, with at least 2 years specifically in B2C collections, accounts receivable, or order-to-cash processes. Strong BFSI domain exposure is mandatory.
Key Responsibilities
The selected candidate will manage overdue account collections, coordinate payment follow-ups, resolve invoice-related concerns, and support accurate cash application and reconciliation. The role also requires consistent communication with customers and internal teams to close issues efficiently and maintain service quality.
Additional Requirements
Strong English communication skills, both written and verbal, are essential. The role also calls for solid analytical ability, confident objection handling, effective negotiation, disciplined follow-up, and professional email communication. Comfort with Excel-based reporting, including VLOOKUPs and pivot tables, is required.
Other Details
This role combines customer interaction and internal coordination, so the ability to manage relationships, resolve billing concerns, and maintain accurate records is important. The candidate should be prepared to handle queries, objections, discrepancies, adjustments, credits, and rebills within defined limits.
Equal Fit
Suitable for candidates who can manage collections, billing support, receivables, and customer issue resolution in a fast-paced environment with night-shift availability.