Associate Customer Service Manager

Role overview

The Associate Customer Service Manager is a key member of the Rural Banking team, focused on branch administration, service excellence, and smooth operational support. The position plays an important part in expanding retail banking across rural and semi-urban markets by using resources efficiently and making practical use of technology. Acting as the main holder of rural banking records for the branch, this role supports day-to-day activities tied to rural retail products, manages the customer journey, responds to service needs, and helps ensure a smooth overall banking experience.

Primary responsibilities

• Run the branch’s daily operations and administration while following all bank policies and procedures closely.
• Deliver consistent service support to both internal teams and external customers at the assigned rural branch.
• Enter data for application forms, create customer IDs, and complete account opening setups.
• Review and verify documents, including KYC records, application paperwork, and loan-related files.
• Manage cash handling and clearing transactions in a safe and efficient manner.
• Help the branch maintain strong audit outcomes through disciplined compliance and reliable operations.
• Work with business teams to execute operational and regulatory practices, including lending processes and risk controls.
• Drive quality improvements to streamline processes, reduce turnaround time, and strengthen service level commitments.
• Use automation and digital tools to improve operational productivity.

Secondary responsibilities

• Keep the branch premises organized, functional, and ready for business at all times.
• Support the rollout and servicing of retail banking products in rural and semi-urban locations.
• Assist with community development efforts and livelihood support initiatives.

Requirements

The role calls for a graduate from any discipline, such as BA, BCom, BBA, BSc, BTech, or BE. Candidates should have at least 1 year of relevant experience in banking or related financial services. A solid grasp of branch operations, banking workflows, compliance, customer service, and administrative coordination is important, along with comfort using banking systems and digital tools.

Additional information

This is a full-time onsite position based in Sanawad, Madhya Pradesh, India. The source does not mention salary, stipend, number of openings, start date, or application deadline.