Temporary Staffing Assistant

Role overview

This opportunity sits within a busy, supportive team responsible for keeping hospital staffing in place and running efficiently. The Temporary Staffing Assistant will help deliver essential support to the temporary staffing function across the trust.

What you will do

• Act as a key contact for bank and agency workers, hospital departments, and outside staffing partners.
• Promote and allocate open shifts through bank staff wherever possible to reduce the need for agency cover.
• Handle shift bookings carefully and accurately so all vacant shifts are covered safely.
• Keep up-to-date records for availability, compliance checks, and shift information.
• Respond to questions about shifts and pay, giving clear help and direction.
• Assist with agency invoices, recruitment administration, and onboarding paperwork.
• Use phone, email, spreadsheets, and computer-based staffing systems to source, amend, and fill shifts.
• Work closely with managers each day to understand staffing needs.
• Follow deployment permissions and working-hours policies when assigning temporary staff.
• Ensure compliance documents and related information are received and recorded for agency workers.

Working pattern

The service operates every day of the week, so the schedule includes weekends and bank holidays, with staggered start and finish times to meet service demands. Late shifts and weekend shifts are most likely to be worked remotely. Typical hours mentioned are 8:00am to 8:00pm Monday to Friday and 8:00am to 4:00pm on weekends and bank holidays.

What we are looking for

• Confident administration and communication abilities, ideally gained in a busy office or NHS environment.
• Comfort using IT systems and entering data accurately.
• Strong attention to detail and a collaborative, team-oriented mindset.
• Clear and professional telephone manner, plus strong people skills.
• Ability to manage multiple queries by phone and email.

Qualifications and experience

• General education equivalent to 5 GCSEs at grade C or above.
• ECDL, Microsoft Office Specialist, or an equivalent qualification.
• Certificate in HR Practice (CHRP/CPP) or equivalent experience is desirable.
• Experience in an administrative or office-based role.
• Experience in a customer service setting.
• Recruitment or onboarding support experience is desirable.
• Experience with electronic rostering or staff scheduling systems such as HealthRoster or Allocate is desirable.

Skills and knowledge

• High accuracy and strong attention to detail.
• Excellent written and verbal communication.
• Strong Microsoft Office skills, including Outlook, Word, and Excel.
• Understanding of temporary staffing processes or workforce systems is desirable.

About the employer

Frimley Health NHS Foundation Trust promotes inclusion and disability confidence, and has received Gold recognition under the Armed Forces Employment Recognition Scheme. The organisation offers strong development opportunities, including professional, management, leadership, and clinical skills training. It also supports flexible working and work-life balance for staff and service users.

Additional information

Previous applicants are asked not to submit another application.

The role is based in Ascot, England, United Kingdom, and remote working is mentioned for late shifts and weekends.

A full job description is available for a complete list of role-specific duties and responsibilities.

The trust encourages flexible working arrangements where possible to meet both staff and service needs.