Team Lead - Retail

About Roots

Founded in 1973, Roots is a Canadian lifestyle brand known for authentic design, dependable quality, and a strong community focus. Drawing inspiration from the outdoors, the company develops timeless apparel and leather goods made for comfort and everyday adventure. Roots emphasizes an inclusive, creative, and team-oriented workplace where every employee contributes to the brand’s long-term success.

Role Summary

The Team Lead serves as a key link between store leadership and sales associates. In this position, you will help manage store operations, encourage the team to achieve sales goals, and step in to support the Store Manager and Assistant Managers when needed. You will set the standard for selling and customer service, helping create a consistently positive experience for both customers and employees.

What You’ll Bring

• At least 1 year of experience in retail apparel; experience in luxury retail is considered an asset.
• A track record of guiding and motivating a sales team, with recognition as a leader among peers.
• Hands-on experience with point-of-sale systems, daily banking tasks, and preparing reports on time.
• Strong organizational ability and practical problem-solving skills.
• A genuine commitment to delivering excellent customer experiences.
• The ability to work well with others while staying self-driven.
• Availability for changing weekly schedules, including weekends, closing shifts, and holidays.

Key Responsibilities

• Promote a customer-first selling approach and strengthen brand loyalty through strong product knowledge.
• Work with store leadership to carry out action plans that improve results and keep operations running smoothly.
• Share ideas and solutions that help increase productivity and improve store performance.
• Support onboarding and training for new team members.
• Coach associates on customer service basics and provide constructive positive feedback.
• Help resolve customer service concerns.
• Assign and oversee tasks to improve the efficiency of store operations.
• Share performance feedback for individuals and the team with store management.
• Make sure team members take their scheduled breaks and meal periods.
• Encourage clear and open communication on the sales floor.
• Follow company policies, procedures, and standards at all times.
• Carry out opening and closing duties, along with inventory-related tasks as assigned.

Why Join Roots

Roots offers the chance to be part of a brand that stands for more than retail—it represents a lifestyle and a commitment to a safer, cleaner, healthier planet. The company supports growth and offers opportunities for people who are passionate about retail, fashion, and new challenges. Team members are encouraged to grow with the brand and contribute their unique perspective.

Equal Opportunity and Accommodations

Roots values the varied experiences and perspectives that people bring to the workplace and encourages candidates to apply even if they do not meet every requirement. Accommodations are available throughout the hiring process for applicants who need them.

Hiring Process Note

Roots uses technology-assisted tools, including artificial intelligence, to support parts of recruitment such as application review, qualification assessment, and interview documentation. Final hiring decisions are still reviewed and made by the Talent team and key leaders involved in the process.

Compensation Note

The salary range posted for this role is meant to reflect market competitiveness and hiring transparency. Final pay will be decided using factors such as internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the role.