Supply Chain Manager

Role overview

The Supply Chain Manager will be a key part of keeping inbound and outbound logistics running smoothly, coordinating suppliers, warehouse activity, and shipping operations. This position acts as a central communication link across the business, making sure manufacturers, freight partners, warehouses, and the Sales team stay aligned so products reach customers around the world on time and without issues.

This is a hands-on, relationship-focused position suited to someone who communicates clearly and confidently. The successful candidate will manage the daily flow of demand planning, purchasing, shipment scheduling, and progress updates, helping turn forecasts into well-timed orders and efficient fulfilment.

The role plays an important part in supporting growth, improving operational performance, and helping the wider business hit ambitious commercial targets.

About the company

Richard Brendon is a luxury tableware and gifting brand built around craftsmanship, design, and quality. The business creates timeless products including bone china made in Stoke-on-Trent and mouth-blown crystal made by skilled artisans around the world. Its collections are designed to be used and treasured every day.

The company supplies leading retailers, hotels, and restaurants in London and beyond, including Harrods, Saks, Lane Crawford, Corinthia London, Peninsula London, Raffles, The Clove Club, The Devonshire, and The Modern. Founded in 2013, it is a small, ambitious business operating from a West London studio and currently raising investment to support further growth. The culture is described as agile, inclusive, growth-minded, and committed.

Key responsibilities

Inbound and outbound shipping

• Manage incoming shipments end to end, alerting warehouse teams in advance so goods are received efficiently.
• Oversee dispatches to B2B and D2C customers across the world, ensuring orders leave accurately and on schedule.
• Handle daily relationships with freight forwarders, couriers, and shipping partners, maintaining a dependable and cost-conscious service while resolving problems quickly.
• Make sure all shipping paperwork, such as commercial invoices, packing lists, export declarations, and certificates of origin, is complete and accurate.
• Serve as the main contact for delivery and fulfilment queries, addressing issues before they affect service levels.

Communication, reporting, and stakeholder management

• Act as the main coordination point between suppliers, warehouses, freight partners, and the internal Commercial and Sales teams.
• Work closely with Sales, sharing timely updates on stock, supplier lead times, and shipment progress so customer expectations can be managed well.
• Track demand across retail, hospitality, direct-to-consumer, and bespoke project channels, ensuring product availability is communicated and handled appropriately.
• Prepare regular inventory and supply chain reports that give management visibility over stock, supplier performance, and logistics activity.
• Resolve queries from Commercial and Sales proactively and raise any risks early.

Forecasting and demand planning

• Own forecasting across the product range, balancing stock levels with sales patterns, current inventory, and supplier timelines.
• Turn forecasts into practical purchasing plans that support replenishment without creating excess stock or shortages.

Supplier coordination

• Partner with the Head of Operations to strengthen relationships with suppliers and manufacturers in multiple countries.
• Raise purchase orders accurately and on time, using forecast data to keep inventory moving and reduce stock-out risk.
• Schedule inbound deliveries and coordinate with suppliers and freight partners to confirm timing, paperwork, and delivery details.
• Keep product, supplier, and cost data accurate in the ERP system, including creation of new SKUs and BOMs.

Warehouse oversight

• Support UK and US warehouse operations to maintain stock accuracy, smooth fulfilment, and effective working relationships with warehouse partners.

Candidate profile

The business is looking for someone who is adaptable, organised, efficient, and comfortable managing multiple relationships at once. Strong proactive communication is essential, as the role sits at the centre of daily coordination across suppliers, warehouses, logistics partners, and the Sales team.

The ideal person will also be comfortable working in a growing business, supporting change, and contributing ideas that improve systems and processes as the company scales.

What you will need

• At least 3 years of experience in supply chain operations.
• An interest in or natural fit with luxury consumer brands, or with wine, cocktails, and food.
• Strong forecasting ability, Excel modelling skills, and experience working with complex data for stock planning.
• Experience handling long lead times and varied supply timelines while keeping operations efficient and costs under control.
• Confidence using ERP systems for inventory and procurement work.
• Strong collaboration and communication skills across finance, operations, suppliers, and logistics teams.
• A practical, solutions-focused approach with strong attention to detail and process improvement.
• A flexible, growth-oriented mindset with the willingness to adopt new tools and systems as the business evolves.

Benefits and perks

• Annual salary of up to £36,000.
• The chance to join a small but expanding team where your work will have visible impact.
• Direct access to the founder and department heads through one-to-one time.
• Flexible working arrangement with a commitment to three office days per week, plus flexibility for travel and life events.
• 70% discount on Richard Brendon products and 30% discount for friends and family.
• Fast-paced start-up environment with a relaxed workplace culture.
• 25 days of holiday each year, plus bank holidays.
• Summer working hours, with Fridays finishing at 1:00 pm during the summer months.

Additional information

This is a broad, varied role at the centre of a growing business. You will not be left to handle it alone; support will come from the Head of Operations, and there is genuine opportunity to develop as the company scales.

The role is based in Greater London, England, United Kingdom and is described as an onsite position with some flexibility built into the working pattern.