Sales Development Representative

About Twilio

Twilio builds modern communications tools that help businesses create better customer experiences. The company supports hundreds of thousands of organizations and millions of developers around the world, with a remote-first approach and a culture that values connection, inclusion, and global collaboration.

Twilio uses AI to streamline parts of its hiring process, but final hiring decisions are always made by people.

Role Overview

Twilio is hiring a Sales Development Representative to help create and grow pipeline for its New Business and Strategic Sales teams. This role plays an important part in the company’s go-to-market strategy and is suited to someone who enjoys building relationships, working with energy, and growing their career in sales.

Twilio welcomes applicants from different backgrounds and encourages candidates to apply even if they do not meet every listed qualification.

Key Responsibilities

• Open conversations with new companies and market segments through a multi-channel, value-led outreach approach that builds interest in Twilio’s platform.
• Complete the SDR onboarding process and use the training provided to begin prospect outreach with confidence.
• Consistently meet and exceed monthly targets for creating new business opportunities.
• Use Salesforce, Outreach, Sales Navigator, and related tools to work efficiently and manage outreach activities.
• Study target accounts to understand where Twilio can add value, then carry out outbound calls, tailored emails, and social selling.
• Work closely with Account Executives to shape account plans, territory plans, and new opportunity generation efforts.

Requirements

• Self-starter with a strong desire to grow into future leadership or client-facing positions.
• Results-driven mindset with a strong bias toward action.
• Ability to create thoughtful, highly personalized outreach that stands out to prospects.
• Comfortable adapting to change and thriving in a fast-paced environment.
• Enjoys variety and creative problem-solving in daily work.
• Resilient when facing challenges and setbacks.
• Works well in a team setting and is comfortable partnering with Account Executives.
• At least 1 year of customer-facing experience is preferred.

Location and Travel

This is a remote role based in Ireland or the UK. Some occasional travel may be required for project meetings or team in-person sessions.

Benefits

Twilio offers competitive compensation, generous time off, parental and wellness leave, healthcare, a retirement savings plan, and additional benefits depending on location. Employees are also encouraged to support their communities through volunteering and donation initiatives.

Equal Opportunity and Other Information

Twilio is an equal opportunity employer and considers applicants without discrimination on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, veteran status, disability, genetic information, political views, or other legally protected characteristics.

Qualified candidates with arrest or conviction records may be considered in line with applicable laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Twilio also participates in E-Verify in certain locations as required by law.