Retail Sales Associate

About the role

PUMA is looking for a part-time Retail Sales Associate for its Ottawa store. The role sits in a fast-paced retail environment where the focus is on delivering excellent customer service, supporting sales results, and keeping the store running smoothly in line with brand and service standards.

PUMA values energy, teamwork, individuality, and performance. The company welcomes applicants of all genders and promotes equal opportunity for everyone.

Key responsibilities

• Deliver a consistently strong in-store customer experience that reflects PUMA’s brand values and service expectations.
• Help achieve or exceed individual sales, KPI, and profitability goals through effective customer support.
• Process checkout transactions accurately, efficiently, and securely.
• Keep the store neat, clean, and organized while following visual merchandising standards.
• Handle incoming and outgoing merchandise processing as required.
• Follow company policies, procedures, operational standards, and core accountabilities.
• Support a safe, healthy, and compliant environment for customers and teammates.
• Be available for non-standard shifts, including weekends, evenings, and holidays; overtime may be required.

Candidate profile

• 1 to 2 years of experience in a customer-facing retail setting, ideally in apparel or footwear.
• Strong collaboration skills and a team-oriented approach.
• Clear communication and interpersonal skills.
• Quick learner with the ability to adapt to store needs.
• Basic computer knowledge, including familiarity with MS Office programs.
• Ability to lift, carry, push, or pull up to 30 pounds on a regular basis.

Compensation and benefits

The base hourly wage for this position is between $17.60 and $20.60, plus benefits. The role includes the part-time benefit package.

Additional information

Applications are accepted on an ongoing basis, and there is no stated deadline. PUMA uses AI-enabled tools for application sorting based on job-related criteria, while final hiring decisions are made by people. The company states that it does not use automated systems or AI to make hiring decisions, though AI-supported tools may be used for isolated administrative steps such as interview scheduling.

PUMA is committed to equal opportunity and does not tolerate harassment or discrimination. Applicants are considered regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. The company also describes itself as a global sports brand with footwear, apparel, and accessories, operating in more than 120 countries with around 22,000 employees worldwide and owning PUMA, Cobra Golf, and stichd.