Reservations Agent
Mount Juliet Estate, Autograph Collection
Kilkenny, County Kilkenny, Ireland · 정규직
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- 경험
- 1+ yrs
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 3시간 전
- Work mode
- 사무실에서
- Eligibility
- Applicants with at least 1 year of relevant reservations or front office experience, strong English communication skills, and the ability to work well under pressure are suitable for this role.
- Resume
- Required to apply
Where you'll work
직무 설명
About the Role
Mount Juliet Estate, part of Marriott Autograph Collection, is a five-star resort spread across 500 acres of historic Irish countryside. The property blends the refined charm of a Georgian manor house with the contemporary style of Hunter's Yard, bringing together a long heritage and a modern guest experience. The estate is also certified as a Failte Ireland Outstanding Employer.
An opportunity is available for a Reservations Agent to become part of the team. In this position, you will be the first person guests connect with for bedroom bookings and related enquiries, while also helping promote additional revenue opportunities across the estate.
Role Summary
Reporting to the Reservations Manager, this role requires a warm, polished and professional approach at all times. You will handle guest booking enquiries, support accurate reservations, and help ensure guests receive clear information and excellent service before arrival.
Responsibilities
- Oversee guest bookings and make sure requests and preferences are handled to a high standard.
- Share information about hotel facilities and pricing, while maintaining strong and accurate billing practices.
- Promote estate amenities and encourage additional sales where appropriate.
- Respond promptly and effectively to guest comments and feedback.
- Set correct expectations for guests in advance of their stay.
Requirements
- At least 1 year of experience in a comparable reservations or front office position; experience with Opera is a plus.
- Strong customer service ability and solid IT proficiency.
- Excellent spoken and written English skills are essential.
- Comfortable working under pressure and managing busy situations.
- Self-motivated and able to work well as part of a team.
- Experience using Opera, Marsha, or another PMS platform is an advantage.
Perks and Benefits
- Competitive pay package.
- Meal provided for employees.
- Free access to the gym.
- Parking available.
- Access to Marriott international hotel discounts.
- Opportunities for ongoing professional development.
- Employee Assistance Program support.
Equal Opportunity
Mount Juliet Estate is an equal opportunity employer and is committed to building a diverse workforce and fostering an inclusive workplace.