Receptionist / Telephonist

Role overview

Listers Group is looking for a polished, clear-speaking Receptionist / Telephonist to join its Toyota dealership in Bristol, Patchway. This front-of-house role is central to creating a welcoming and well-organised first impression for customers and visitors.

The position is based on site and follows a Monday to Friday schedule from 8:00am to 5:00pm, including a 1-hour lunch break.

Key responsibilities

• Answer incoming calls and route each enquiry to the correct team or department.
• Make sure customer messages are handed over and dealt with promptly.
• Assist with customer events and promotional activity across the departments.
• Handle occasional administrative and ad hoc support tasks as needed.

What the role involves

You will be one of the first people customers interact with, so a confident, organised and self-driven approach is essential. The role calls for someone who can build rapport quickly, communicate professionally and help keep the reception area running smoothly.

Candidate profile

The ideal applicant will already have experience in a customer service setting and a track record of delivering a strong customer experience. You should feel comfortable speaking with new people throughout the day, present yourself professionally, and be motivated to provide outstanding service at the first point of contact.

Benefits and rewards

• 25 days of annual leave plus bank holidays
• Company pension scheme
• Wellness programme
• Statutory sick pay
• Group life insurance
• Employee discount on vehicle servicing
• Retail, dining, cinema and holiday savings through the Listers benefits platform
• Recognition for long service and loyalty
• Staff referral scheme
• Access to in-house, manufacturer and professional qualifications
• Company events

About the employer

Listers Group was founded in 1979 and is among the UK’s largest privately and family-owned motor retail groups. Its ongoing success is built on the people who work there, and the company represents a range of respected car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. Listers aims to support employees across the business and offers opportunities suited to different career goals.