Program Manager II

Role overview

Amazon is hiring an ACES (Amazon Customer Excellence Systems) Program Manager for the AMET operations team in Dubai. The role is centered on improving OTR operations within Amazon’s last-mile delivery stations, with a strong focus on optimization, practical problem-solving, and building scalable mechanisms that improve utilization.

In this position, you will act as the specialist for UTR and OTR operations, helping drive capacity gains and better use of resources across the network. You will also own the routing and sortation space, with accountability for RUBL60 and sort grid utilization metrics. The role requires someone who can simplify complex operational challenges and translate them into workable solutions backed by a deep understanding of the process.

You will be responsible for how transportation influences customer experience, shipper experience, and operator experience. The job also involves tracking key performance metrics, identifying opportunities, and leading initiatives that improve both operational and financial outcomes. It offers exposure to business, finance, technical, and operations teams across the organization.

The ideal candidate is comfortable working in ambiguity and can help shape products and programs even when information is limited. Strong written and verbal communication skills are important, along with the ability to create momentum, work across functions, and influence senior leaders, technical teams, finance partners, and operations stakeholders.

Key responsibilities

• Own and drive RUBL60 and sort grid utilization metrics across the MEATR region.
• Design practical solutions for complex business and operational problems.
• Develop tools and mechanisms that support Central Ops.
• Track RUBL60 and bag utilization on a daily basis, then identify root causes and corrective or preventive actions when targets are missed.
• Review trends and unusual patterns in RUBL60 and bag utilization metrics.
• Recommend durable solutions and provide guidance across teams and functions.
• Use route planning metrics to identify and define improvement opportunities.
• Partner with Tech and Science teams to improve route planning systems.
• Help create routes that are efficient and maximize time usage without increasing driver workload.
• Influence Route Planning teams to build fair, scalable, and efficient delivery route models.

Qualifications and requirements

• At least 3 years of experience in program or project management.
• At least 3 years of experience collaborating across technical and non-technical teams.
• At least 3 years of experience implementing process improvement initiatives using data and metrics.
• Bachelor’s degree is required.
• Advanced Excel skills, including PivotTables and VLOOKUP, along with SQL knowledge.
• Experience defining program requirements and using data to guide improvements.
• Preferred: 3+ years of experience driving end-to-end delivery and presenting results to senior leadership.
• Preferred: 3+ years of experience leading process improvements.
• Preferred: Experience managing stakeholders at different levels of the organization.
• Preferred: Experience building processes, schedules, and project plans.

Additional information

Amazon states that its inclusive culture supports employees in delivering strong outcomes for customers. If you require a workplace accommodation or adjustment during the application, hiring, interview, or onboarding process, support information is available through Amazon’s accommodations process.

Company: Q-Express Documents Transport

Job ID: A10415528