Patient Accounts Representative

Overview

nimble solutions is hiring a full-time Patient Accounts Representative to support revenue cycle operations for ambulatory surgery centers, surgical clinics, surgical hospitals, and anesthesia groups. The company is growing rapidly through acquisitions and emphasizes a strong workplace culture while serving a large and expanding healthcare client base.

This position offers the chance to work alongside executive leadership at a well-established, market-leading organization focused on improving financial performance and reducing administrative workload for surgical providers.

What You’ll Do

• Prepare accurate procedure estimates quickly using patient insurance details, benefit information, and historical data.
• Check insurance eligibility and coverage, including Medicare, Medicaid, and commercial plans, to identify the patient’s share of responsibility.
• Submit prior authorization requests for scheduled procedures using insurance, benefit, and clinical information.
• Speak with patients about their expected out-of-pocket costs and explain available payment arrangements or financial counseling support.
• Obtain needed pre-certifications and approvals while making sure documentation is complete and correct.
• Use several systems, including practice management tools, to research account details and answer patient questions thoroughly.
• Follow HIPAA privacy rules during inbound, outbound, and returned calls.
• Collect patient payment details by phone, complete the payment process, and add accurate notes to the account.
• Escalate complex issues to a supervisor or management when needed.
• Follow all client-specific policies throughout the patient billing cycle.
• Respond to requests in a professional, timely manner and complete follow-ups on any open items.

Requirements

• High school diploma or an equivalent credential.
• Access to dependable transportation.
• Strong customer service abilities.
• Strict respect for patient confidentiality and privacy requirements.
• Careful attention to detail.
• Basic computer skills, including familiarity with Excel.
• Good organization and time management capabilities.
• Clear written and verbal communication skills.

Working Hours and Location

This is an 8-hour weekday role, scheduled Monday through Friday. The position is remote, but candidates living within 30 miles of the Chesterfield office may be considered for a hybrid arrangement.

Benefits

• Medical, dental, and vision coverage.
• 3 weeks of paid time off plus 9 company-paid holidays, including the day after Thanksgiving and Christmas Eve.
• 401(k) match.

Additional Information

This is a full-time position. The role involves handling healthcare billing and patient account support within a regulated environment, so compliance, accuracy, and professionalism are essential.