Operations Manager, Mental Health Evaluations

About Lyra Health

Lyra Health is a major provider of evidence-based mental health services, supporting more than 20 million people worldwide through employer partnerships and over 100 million people via health plan and partner relationships. The organization has completed more than 15 million mental health sessions, contributed to over 35 peer-reviewed studies, and produced strong results in access, clinical impact, and cost savings. Independent research shows Lyra’s care model helps people recover twice as quickly and drives a 26% yearly decrease in total healthcare claims costs. Its Lyra Empower platform combines high-quality care with AI-enabled technology to improve access to mental health support.

About the Role

Lyra Health is hiring a Manager for the Mental Health Evaluations team. This team helps customers and their employees pursue mental health-related leave options such as short-term disability, intermittent leave, and workplace accommodations, as well as employer-directed mental health evaluation services.

The right candidate will bring clinical operations leadership experience and be comfortable overseeing the daily running of a care-focused team while maintaining a high standard of service. This person should also think strategically, use modern tools to make work more efficient, and thrive in a fast-moving environment. Strong communication skills and the ability to partner effectively with both internal teams and outside stakeholders are essential.

Experience the Ideal Candidate Brings

The best fit for this role will likely have hands-on experience in clinical operations, including leadership of a team that supports clinicians and patients directly. Background in case management within a clinical environment is also important. The role calls for someone who can work well with clinical specialists, senior leadership, and external partners, use data to surface problems and trends, and apply technology to streamline clinical support workflows.

Key Responsibilities

In this position, you will oversee a team of 6 or more and act as the main operations contact for the clinical team. You will create and roll out standard procedures that strengthen efficiency, service quality, and client experience. You will also establish and track quality metrics aligned with best practices and service-level expectations.

Another major part of the role is managing escalated patient cases and helping resolve issues quickly and proactively. You will review data to identify risks, measure capacity, track trends and performance, and guide program decisions. You will support staffing plans and forecasting based on expected demand and business growth.

You will also lead weekly one-on-one meetings and team discussions to support development, performance reviews, team engagement, and process alignment. In addition, you will represent Lyra in discussions with external behavioral health organizations and customers.

Qualifications

This role calls for at least 8 years of operations experience in a clinical setting, preferably in a fast-paced, high-growth environment, along with team leadership experience. Clinical training is preferred but not mandatory; examples include a Master of Social Work degree or a Registered Nurse background.

The successful candidate should be well organized, self-directed, quick to diagnose problems, and capable of building practical, long-term solutions independently. Strong project management and people management abilities are also important, along with a genuine interest in improving mental health care through technology while preserving a human-centered approach.

Equal Opportunity and Privacy

Lyra Health is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex including pregnancy, national origin, age, disability, genetic information, or any other protected category.

By applying, you acknowledge that your personal information will be handled according to Lyra Health’s Workforce Privacy Notice. The company may collect details such as your name, email address, gender identity, employment information, and phone number to evaluate your application and fit for the role. Optional sensitive data such as race, ethnicity, and sexual orientation may also be collected for diversity and inclusion purposes, where permitted by law, and you may choose whether to provide it.

California residents can use the provided sensitive information form to limit use of such data. Information will be retained only as long as needed for the stated purposes. Lyra does not sell or share personal information as defined by CPRA. Applicants outside the United States, including those in the EU, Switzerland, and the UK, may have rights to access, obtain a copy of, delete, object to, restrict, or correct their data, subject to legal limits. To exercise these rights, contact globaldpo@lyrahealth.com. More details are available in the Workforce Privacy Notice.

AI-Assisted Hiring

Lyra may use artificial intelligence tools to help with parts of recruiting, including application review, resume analysis, interview summarization, and response evaluation. These tools support the hiring team but do not replace human decision-making. Final hiring decisions are made by people.

Compensation and Benefits

This is a full-time role employed by Lyra Health, Inc. The expected annual base salary range is $106,000 to $162,500, depending on role level, qualifications, experience, location, and other job-related factors. The position may also qualify for discretionary bonuses.

Lyra’s benefits package includes comprehensive medical, dental, and vision coverage, FSA/HSA options, life and disability insurance, coaching and therapy services through Lyra, equity via discretionary restricted stock units, paid vacation and sick leave along with company holidays, paid parental leave, a 401(k) plan with up to 3% company match, a monthly tech allowance, and additional well-being perks, activities, surprise swag, and community celebrations throughout the year.