Ocean Import Clerk

About the Company

Expeditors is a worldwide logistics organization focused on global supply chain management. Headquartered in Seattle, Washington, the company operates as a Fortune 500 business with more than 19,000 trained employees across over 350 locations on six continents. Its approach combines professional standards, leadership, and a customer-focused culture to deliver tailored solutions and integrated information systems for international trade.

The company emphasizes employee development and internal growth, with many team members building long-term careers there. It aims to recruit, train, and retain top logistics and technical talent, supported by a compensation philosophy designed for growth-oriented roles.

Role Overview

The Ocean Import Clerk will help keep import freight operations running accurately and on schedule. The position centers on shipment coordination, system updates, customer and supplier communication, billing support, and compliance with internal procedures and external regulations.

Key Duties

• Keep the ocean import freight workflow moving smoothly and on time.
• Enter operational data accurately and within required timeframes.
• Monitor and follow up on ocean import files, tracking activity and reporting progress.
• Use Ocean Import CFIT and Monitor tools on a daily basis.
• Send shipping documents promptly and ensure overseas offices and customers receive notices.
• Support accurate and timely billing for clients and vendors.
• Coordinate with customers to arrange international shipments while meeting service standards.
• Maintain effective working relationships with carriers, trucking providers, and other supply chain partners.
• Follow internal policies and government requirements to remain fully compliant.
• Understand end-to-end department processes and look for better ways to improve productivity and efficiency.
• Keep customer SOPs current and properly recorded in the Customer SOP system.
• Meet company KPI expectations and performance targets.
• Handle overseas communication and respond quickly to internal and external emails and requests.
• Escalate operational issues to management when needed.
• Support onboarding by sharing knowledge and guiding new colleagues.
• Assist local teams with advice on more complex procedures.

Qualifications

• A college degree or higher is required.
• Experience in the logistics industry is preferred.
• At least 5 years of relevant experience and/or training, or an equivalent mix of education and experience, is needed.
• Strong computer skills, including Microsoft Excel and Microsoft Word, are expected.
• English fluency is required.

Performance Expectations

All employees are expected to deliver strong customer service, complete work accurately, stay dependable and organized, collaborate effectively, communicate professionally, and reflect the company’s cultural values. Ongoing learning is also part of the role, including completing at least 52 hours of training each year and attending mandatory training when required.

Company Culture

The organization expects employees to demonstrate its 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

Additional Information

Expeditors provides excellent benefits.