Lead Account Executive

Company overview

Freshworks develops straightforward service software designed to improve experiences for customers and employees without the usual complexity of enterprise tools. Its products are built to be powerful, easy to adopt, and quick to show results. The company uses a people-first approach to AI to reduce friction and help teams work more effectively. More than 72,000 organizations, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, rely on Freshworks’ customer experience and employee experience solutions. Freshworks is powered by more than 4,500 employees worldwide.

Role summary

As a Lead Account Executive in Singapore, you will be responsible for accelerating growth in your territory, consistently surpassing revenue targets, and winning new strategic and enterprise customers. The role calls for strong SaaS sales capability, the ability to build durable client relationships, and comfort working with both business and technical stakeholders across multiple industries.

Key responsibilities

• Execute territory plans to win enterprise business, expand Freshworks’ presence in the Singapore market, and outperform sales goals.
• Handle the complete sales journey, including prospecting, negotiation, and deal closure, while maintaining reliable outcomes across major accounts.
• Develop trusted relationships with senior leaders, understand complex business problems, and position Freshworks as a partner that drives ROI and growth.
• Partner with teams across Marketing, Customer Success, Solution Engineering, and Product to improve the customer experience and support ongoing improvement.
• Build and manage a strong pipeline supported by data and accurate forecasting, while conducting face-to-face meetings, presentations, and customer engagements across Singapore, including industry events.
• Help strengthen Freshworks’ local market position by contributing to go-to-market planning, developing key partnerships, and supporting long-term growth in Singapore.

Experience and qualifications

• At least 7 years of quota-carrying SaaS sales experience in mid-market or enterprise environments, with a history of exceeding revenue goals.
• Ability to manage long and complex sales cycles and work with multiple stakeholders, including enterprise IT and business decision-makers.
• Strong prospecting discipline, pipeline management, and forecasting skills.
• Hands-on knowledge of solution selling for software platforms such as ITSM, IT infrastructure, EX, CRM, or customer engagement tools that improve efficiency and business outcomes.
• Customer-focused mindset with the ability to collaborate effectively across functions in a matrixed organization.
• Fluency in English, both spoken and written, to work with regional and global teams.

Territory

The primary focus of this role is Singapore, with collaboration across Asia-Pacific teams on shared strategic accounts.

Equal opportunity

Freshworks promotes an inclusive workplace and welcomes people from all backgrounds, genders, sexual orientations, religions, and ethnicities. The company is committed to equal opportunity and values the role of diversity in building a stronger organization and community.