Investigation Supervisor

Job Purpose

Lead the investigation team and keep a close watch on the status and movement of all assigned cases.

Key Accountabilities

• Oversee investigation work handled by the assigned team so that every case follows approved standards and required timelines.
• Allocate cases to investigation officers according to urgency, risk exposure, and individual workload to maintain fair distribution and on-time delivery.
• Track the progress of ongoing investigations through regular check-ins and case reviews, and escalate delays or concerns when needed.
• Examine evidence, witness statements, and investigation reports prepared by officers to confirm they are accurate, complete, and procedurally sound.
• Support officers during evidence gathering, interviews, and field visits to help ensure investigations are professional and defensible.
• Work with the Investigation Manager on complex or high-risk matters to provide proper oversight and decision support.
• Protect the confidentiality of investigation records and case files by ensuring secure handling of sensitive information.
• Draft regular progress updates and case summaries for management review and performance monitoring.
• Drive adherence to investigation policies, ethical expectations, and regulatory obligations to support governance and audit readiness.

Qualification

A university degree from a recognized institution is required.

Experience

A minimum of 6 years of experience in fraud investigations is required. Experience in the retail sector is preferred. Prior exposure to forensic work in a Big 4 accounting firm will be considered an advantage.

Key Competencies

• Advanced data analysis
• Strong audit reporting and communication ability
• Knowledge of relevant laws and regulations
• Clear verbal, written, and presentation communication skills
• Strong interpersonal skills and the ability to work effectively with people at all organizational levels
• Ability to support and lead supervision activities