Hotel Clerk Supervisor

Role overview

Quality Inn is seeking a Hotel Clerk Supervisor to oversee front desk and related guest service operations at its Nanaimo, British Columbia location. This is a permanent, full-time onsite position with a 40-hour workweek.

Education and experience

Applicants should have completed secondary school or have an equivalent combination of education and practical experience. Prior experience of 1 year to less than 2 years is required.

Key duties

• Coordinate day-to-day activities with other teams or departments to keep operations running smoothly.
• Create work schedules and define standard procedures for the team.
• Carry out the same duties performed by the staff being supervised when needed.
• Compile and submit reports as required.
• Address operational issues, offer technical guidance, and suggest improvements to raise productivity and service quality.
• Support guests and clients who have special needs.
• Allocate tasks, review completed work, and monitor performance.
• Recruit and train employees on job responsibilities, safety practices, and company policies.

Working conditions

• Shift availability includes early morning and evening work.
• Other scheduling options include morning and day shifts.
• The working language is English.
• Employment is permanent.
• Scheduled hours: 40 per week.

Additional information

No salary or stipend amount was specified in the source.