Front Office Manager

About the Company

Kerten Hospitality is a lifestyle hospitality operator that develops tailored destinations, stays, experiences, and communities. The company focuses on improving operations, strengthening profitability for investors, and building sustainable concepts through partnerships across lodging, food and beverage, retail, entertainment, art, and wellness. Its work is centered on ecosystem building and community-oriented destinations that connect international and local travelers. The group has an active development pipeline of more than 55 lodging projects, with over 4,500 keys planned across the Middle East, Europe, and North Africa.

About the Property

The role is based at The House Hotel Jeddah on King Road. Positioned on the Red Sea coastline, the property is designed as a modern urban retreat that combines coastal living with contemporary hospitality. It features 129 curated rooms and a signature restaurant that serves as both a social gathering point and a dining destination. Jeddah itself is one of Saudi Arabia’s most vibrant cities, blending seaside life, culture, and modern living, with landmarks such as the Jeddah Corniche and the historic Al-Balad district. The city is also served by King Abdulaziz International Airport, located about 20 km from the city center.

Role Overview

The Front Office Manager will be responsible for leading the guest-facing arrival and departure experience, maintaining smooth daily operations, and ensuring service delivery reflects the property’s standards and values. The position requires close coordination with other hotel departments and a strong focus on team development, operational accuracy, and guest satisfaction.

Responsibilities

• Manage reception, reservations, concierge, and guest relations activities so front office operations run efficiently each day.
• Guide, coach, and encourage the front office team to consistently deliver a high level of service and strong guest experiences.
• Make sure arrivals and departures are handled without issues, billing is accurate, and guest accounts are correctly maintained.
• Address guest feedback, concerns, and complaints in a professional and timely manner to protect satisfaction levels.
• Keep occupancy figures, forecasts, reports, and front office records accurate and up to date.
• Work in coordination with Housekeeping, Food & Beverage, Maintenance, and other teams to support a smooth guest journey from start to finish.
• Introduce, track, and continuously refine front office processes, standards, and policies in line with company and brand expectations.
• Monitor costs, staffing, and resource use to support efficient operations.
• Use guest insights, operational data, and digital tools to improve service quality, efficiency, and team output.
• Build a guest-centric, approachable, and service-led team culture while developing future leaders within the department.

Requirements

• A bachelor’s degree in hospitality management or a closely related discipline is required.
• Between 4 and 6 years of front office experience is needed, including at least 2 years in a supervisory or managerial capacity.
• Practical knowledge of property management systems and front office software such as Opera, Fidelio, or comparable platforms is essential.
• Strong problem-solving ability and a calm, diplomatic approach to handling guest issues are important.
• A genuine commitment to service excellence and the ability to motivate a team are expected.
• Fluency in both English and Arabic is required.

What We Offer

• A competitive compensation package aligned with your experience.
• Opportunities to progress within a growing and dynamic organization.
• A collaborative and inclusive workplace environment.
• The chance to work with a purpose-driven team that values connection, curation, innovation, and leadership.

Additional Information

This is an onsite temporary position based in Jeddah, Makkah, Saudi Arabia.

The role is with The House Hotel Jeddah under Kerten Hospitality.

The posting does not specify a salary amount, vacancy count, start date, or application deadline.

No separate paid/unpaid designation is provided in the source.

Employer branding in the original posting encourages candidates to “craft your career.”