Front Desk Executive

About the Company

WeWork India is a prominent flexible workspace provider in India and is certified as a Great Place To Work for the period Nov 2024 to Nov 2025. The company focuses on delivering adaptable workspace solutions for businesses of every scale.

Established in India in 2016, WeWork India has grown to 68 operating centres across Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. Its offerings are designed to address a wide range of workspace requirements through tailored products and solutions.

The organisation promotes collaboration, creativity, and a forward-looking approach to the way people work. It offers a dynamic environment for individuals who want to grow with a fast-expanding company.

Front Desk Management

• Welcome members, visitors, and guests in a courteous and friendly manner.
• Respond to questions and share details about WeWork services and amenities.
• Route incoming phone calls to the correct person or team.

Community Bar Operations

• Keep the community bar stocked, orderly, and ready for use.
• Support members with coffee and beverage service while keeping the area neat and pleasant.
• Help create a welcoming social environment at the community bar.

Keycard Activation and Access Control

• Set up keycards for new members and manage access permissions properly.
• Resolve keycard concerns and access issues in a timely way.
• Work with the technology team to support digital product check-ins.

Check-in and Guest Handling

• Manage the arrival process for members and visitors.
• Record guest details and the reason for each visit accurately.
• Coordinate with security staff to monitor and approve visitor entry.

Digital Product Support

• Help members use digital tools, including mobile apps and workplace technology.
• Provide first-level troubleshooting for common technical issues.
• Partner with the IT support team when issues require deeper technical help.

Administrative Support

• Carry out routine administrative work such as handling mail and packages.
• Ensure the front desk remains clean, organized, and presentable.
• Support scheduling and coordination for events or meetings in the workspace.

Member Engagement

• Develop positive connections with members and contribute to a strong sense of community.
• Listen carefully to member feedback and respond to concerns or suggestions.
• Encourage participation in community events and activities.

Experience and Qualifications

• Prior experience in customer service or front desk operations is preferred.
• Strong verbal and interpersonal communication skills.
• Ability to manage multiple tasks and responsibilities at the same time.
• Comfort working with technology and basic digital tools.
• Positive mindset and enthusiasm for building a lively, collaborative community.

Equal Opportunity Statement

WeWork India is committed to equal opportunity and affirmative action. The company values diversity and maintains an inclusive workplace for employees and members. Hiring and promotion decisions are based on merit, capability, performance, and business requirements.

Rewards and Workplace Culture

The company’s compensation approach is built to be competitive and linked to performance, supporting its efforts to attract and retain talent. Employees can expect a collaborative, flexible, and inclusive work environment with opportunities to grow.