Front Desk Agent

Job Overview

Saadiyat Rotana Resort & Villas is seeking energetic, self-driven front office professionals who are eager to grow their careers in hospitality.

Role Summary

In this position, you will deliver polished, guest-centered front desk service and help ensure every stay is smooth, welcoming, and memorable from arrival through departure.

Key Responsibilities

• Offer fast, courteous, and efficient service to every guest while creating a personalized experience that supports strong guest satisfaction.
• Greet guests by name whenever possible and escort them to their rooms so they feel anticipated and well received.
• Handle room and hotel orientation, and support guests with questions or requests related to hotel activities.
• Keep current with hotel details and local information, including opening hours, promotions, events, attractions, and other relevant services, so guest queries can be answered accurately.
• Track daily selling rates and occupancy levels to support front office operations.
• Carry out cashiering duties in line with established standards, systems, procedures, and policies.
• Process guest accounts from check-in to check-out and ensure all incidental charges are posted correctly through the computerized front office system.
• Protect guest privacy and avoid disclosing any personal or stay-related information.
• Demonstrate a solid understanding of hotel policies, procedures, service standards, facilities, and current happenings.

Education, Experience & Skills

The role calls for a hospitality degree and prior experience in a hotel front office environment. Strong written and spoken English is required, and additional language ability is valuable. You should also bring excellent interpersonal and problem-solving skills, be comfortable using computers, and ideally have prior exposure to Opera.

Work Style & Personal Qualities

The best fit for this role will be highly guest-focused, proactive, energetic, and confident. You should have a friendly, approachable, and charismatic manner, work effectively under pressure in a busy setting, and contribute positively as a team player in a multicultural environment.

Competency Areas

• Understanding the role and its requirements
• Accountability and ownership
• Appreciating individual differences
• Customer orientation
• Flexibility and adaptability
• Collaboration and teamwork