Field Support Technician

Role overview

An established enterprise technology organization, through a recruitment partner, is looking for a skilled Field Support Technician in Doha, Qatar. The position suits someone with solid experience in end-user computing, troubleshooting both hardware and software, and supporting senior executives. A valid driving licence is required for this role.

Core IT support duties

• Deliver first- and second-line assistance for desktops, laptops, mobile devices, and related peripherals.
• Diagnose and fix problems involving hardware, software, networks, and business applications.
• Install, set up, and support Windows and macOS operating systems along with approved company software.
• Handle support for printers, meeting/conferencing tools, and other office IT equipment.
• Work on incidents and service requests while meeting the expected SLA timelines.
• Record issues, fixes, and workflows in the ticketing platform.
• Support employee joining and exit activities, including preparing devices, configuring them, and collecting them back when needed.
• Liaise with external vendors for maintenance, replacements, and warranty-related matters.
• Provide assistance to users working away from the office or in hybrid arrangements.
• Escalate complex cases to senior support teams whenever necessary.

Microsoft 365 and identity support

• Help users access Microsoft 365 services such as Outlook, Teams, and SharePoint.
• Assist with account onboarding and removal tasks connected to identity systems like Active Directory and Azure Entra ID from the device-support side.
• Apply security and compliance controls on employee devices.

Asset management responsibilities

• Take part in IT asset tracking and routine stock verification exercises.
• Explain asset-handling practices and inventory approaches clearly to colleagues and stakeholders.
• Monitor the lifecycle of hardware and keep inventory data accurate and up to date.

Security, process, and operations

• Follow company IT policies, security requirements, and recommended practices.
• Support endpoint security tools such as antivirus software, endpoint protection solutions, and multifactor authentication on user devices.
• Maintain technical records and standard operating procedures.
• Contribute to incident, change, and service management activities.

Experience and qualifications

• The role calls for at least 5 years of professional experience in the IT sector.
• At least 3 years should be in IT service management or the end-user computing / equipment domain.
• Prior experience supporting VIP or executive users is essential.
• Strong command of Windows-based environments is required.
• Working knowledge of Microsoft 365, Outlook, Teams, and basic network troubleshooting is expected.
• Experience using ticketing systems and managed print services is important.
• Familiarity with antivirus, endpoint protection, and MFA tools is needed.
• A bachelor’s degree in IT, Computer Science, Engineering (BSc), or a related field is required.
• Microsoft Certified: Modern Desktop Administrator is preferred.
• ITIL certification or an equivalent IT service management qualification is preferred.
• A valid driver’s licence is mandatory.

Additional information

This is a full-time opportunity based in Doha, Qatar. The role is intended for experienced professionals rather than entry-level candidates. No salary or stipend details were provided in the source.