Executive - Operations - Auto Finance

Role overview

HL Bank Singapore is hiring an Operations Executive for its Auto Finance team. This role supports the end-to-end handling of loan processing, disbursement, account setup, and related documentation, while ensuring operational accuracy, compliance, and timely customer service.

What you will do

• Handle day-to-day processing tasks covering disbursement, account opening, and implementation of loan facilities.
• Prepare and review month-end reports.
• Make sure loan disbursements and financing terms are completed on time and in line with internal rules, and raise any exceptions or non-compliant cases.
• Deliver prompt, professional customer support with a strong focus on service quality and turnaround time.
• Carry out pre-disbursement checks and verify that submissions from applicants, dealers, and distributors are complete and in order.
• Track outstanding documents closely and follow up to ensure they are received; send hire purchase legal documents to customers within the required timeframe.
• Work with business teams, dealers, and distributors to define service-level agreements for products and services.
• Confirm that bank interest is placed before funds are released and that all legal paperwork is properly safeguarded.
• Check that disbursements and commission payments are accurate.
• Support the checker function so pre-disbursement checks are completed promptly by staff.
• Print legal documents, organise and monitor the movement of credit files and legal papers requested by other departments.
• Archive legal documents and credit files for warehouse storage and safekeeping.
• Draft letters of undertaking, letters of offer, and board resolutions where required.
• Coach and guide new disbursement officers.
• Carry out any additional duties assigned by management.
• Perform UAT testing and data cleansing when needed.

Requirements

• Minimum qualification: Diploma.
• Experience in documentation and disbursement for auto loans and retail loans.
• About 3 to 4 years of relevant experience in a financial institution or motor trade environment.
• Strong analytical and problem-solving ability.
• Good spoken and written communication skills.
• Comfortable using Microsoft Office and Excel.
• Able to manage multiple tasks and work to tight deadlines.
• Self-driven, independent, and hardworking.

About the employer

HL Bank Singapore is the Singapore branch of Hong Leong Bank, a regional financial services group headquartered in Malaysia with more than 120 years of history. The organisation operates a broad network across Malaysia and has a strategic presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

As a full bank in Singapore, it supports the Group’s regional growth with an advisory-led wealth offering through HLB Private Bank and HLB Priority, alongside four business pillars: Business & Corporate Banking, Personal Financial Services, Private Wealth Management, and Global Markets. The bank emphasises a customer-focused, technology-enabled workplace and supports employee growth within a dynamic regional platform.