Customer Support Specialist

About the Company

Event Co Orlando LLC is a Florida-based event production company that delivers complete event experiences for clients in Florida and beyond. Its services cover venue coordination, entertainment booking, catering coordination, stage and production support, and end-to-end vendor management for everything from corporate galas and product launches to weddings, festivals, and major conferences.

The team is small and fast-moving, with a strong focus on giving each client and vendor the same level of attention and care. As the business continues to expand, they are hiring a Customer Support Specialist who enjoys helping people, stays composed in a busy environment, and wants to be closely involved in how events are built behind the scenes.

Role Overview

In this position, you will be the first and primary contact for clients and vendors from the moment they inquire until after the event is completed. You will handle communication across phone, email, and chat, keep event details, timelines, and contracts well organized, and coordinate closely with internal teams so that every detail stays aligned. Because event plans can change quickly, this role suits someone who remains calm, adaptable, and relationship-focused.

Key Responsibilities

You will manage day-to-day communication, support event coordination, and help ensure client service remains consistent and organized throughout the full event lifecycle.

What You'll Do

• Answer client and vendor questions quickly and in a professional manner through phone, email, and live chat.
• Act as the central contact for clients from the first inquiry through contract handling, planning, event-day assistance, and follow-up after the event.
• Keep booking records, contracts, event schedules, and communication history accurate and up to date in the CRM or booking platform.
• Work with the internal venue, entertainment, catering, and production teams to pass along client needs and ensure everyone is working from the same information.
• Handle scheduling issues, vendor concerns, billing questions, and problems that come up during event days.
• Spot repeated client questions or service issues and share them with leadership so processes can be improved.
• Reach out to clients after events to collect feedback and support testimonials and referrals.
• Support administrative work related to onboarding, contracts, and event paperwork.
• Help keep internal support materials such as FAQs and process documents current and useful.

Requirements

The ideal candidate brings at least 2 years of relevant customer-facing experience, strong communication skills, and the ability to stay organized while supporting multiple events at once.

What You'll Bring

• At least 2 years of background in customer service, client relations, hospitality, or event coordination; experience in the events industry is especially valuable.
• Authorization to work in the United States is required.
• Strong written and spoken communication skills with a friendly, clear, and professional style.
• Excellent organization and the ability to manage several clients and events at the same time.
• A steady, problem-solving approach and comfort adjusting plans when details change suddenly.
• Confidence using CRM systems, shared calendars, and standard office tools such as Google Workspace and Microsoft Office.
• Self-direction, dependability, and strong time management in a remote work setting.
• A collaborative mindset and genuine interest in the events industry.
• Willingness to provide occasional evening or weekend support for major events.

Preferred Experience

• Experience in event planning, hospitality, weddings, or venue coordination.
• Exposure to tools such as HoneyBook, Tave, Asana, or similar event and CRM platforms.
• Familiarity with help desk or ticketing systems like Zendesk, Freshdesk, or Intercom.
• Bilingual communication ability.

Compensation & Benefits

• Hourly pay of $22 to $25, depending on experience.
• Sign-on bonus.
• Full-time fully remote role.
• Medical insurance coverage.
• Dental and vision insurance.
• 401(k) retirement plan.
• Paid time off and paid holidays.
• Paid onboarding and training.
• Flexible scheduling to support work-life balance.
• Opportunities for performance-based pay increases and bonuses.
• Employee discounts on event services.
• Room for long-term growth as the company expands.

Why Join Event Co Orlando

This role offers exposure to many parts of event production, including galas, festivals, weddings, conferences, and more. You will be part of a small team where your contributions are visible and valued. As the company grows, there will be opportunities to take on greater responsibility, while enjoying the flexibility of a remote position.

Equal Opportunity Statement

Event Co Orlando LLC is an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.