- 경험
- 3년 이상
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 3시간전
- 작업 모드
- 재택근무
- 적임
- Professionals with 3+ years of customer service leadership experience, especially those who have managed remote teams and worked in startup or SaaS settings, are encouraged to apply.
- 재개하다
- 신청 시 필수 사항
직무 설명
About the Company
The company connects outstanding professionals with strong opportunities at well-known employers across the UK, US, Canada, Europe, and Australia. Its client base includes startups, digital agencies, and technology-focused businesses working in SaaS, MarTech, FinTech, and EdTech. The hiring model is direct-to-client, meaning selected candidates join the client’s internal team rather than working through an outsourcing setup.
Role Overview
This position is for a hands-on Customer Service Manager who will strengthen support operations and help shape a better customer experience. The role suits someone who can lead with a service-first mindset, improve team performance, refine workflows, and translate customer feedback into practical actions that support growth.
Core Responsibilities
- Lead the customer support team’s day-to-day work so inquiries are handled quickly and accurately.
- Guide, coach, and develop team members through ongoing feedback and performance discussions.
- Track important service metrics such as CSAT, response speed, and resolution performance.
- Spot friction points in the customer journey and introduce process changes that improve efficiency.
- Serve as the escalation contact for difficult technical cases and urgent customer issues.
- Work closely with other teams to represent customer needs and help shape product improvements.
- Support hiring and onboarding as the support function expands.
Requirements
- At least 3 years of experience in customer service management or a people leadership role.
- Background managing remote or geographically distributed teams.
- Strong communication ability with a tone that is both clear and empathetic.
- Solid analytical capability and comfort using data to inform decisions.
- Experience with modern help desk platforms such as Zendesk, Salesforce, or Intercom.
- Ability to stay composed and make sound decisions during high-pressure situations.
- Experience in a fast-scaling startup or SaaS environment.
- Good understanding of retention tactics and reducing customer churn.
Benefits
- Pay aligned to your experience level and market competitiveness.
- Fully remote setup with flexibility in how you work.
- Opportunity to contribute to a growing logistics business operating in a high-demand space.
- Long-term growth potential with exposure to both operations and customer success.
- A practical role where your work will directly influence day-to-day business performance.
Additional Information
This is a direct in-house placement with the client company. The opportunity is based in Argentina and is offered as a remote full-time role. No fixed salary figure, vacancy count, or start date was provided.