Customer Service Assistant

About the Company

Maritime & Mercantile International (MMI) and Emirates Leisure Retail (ELR) are subsidiaries of the Emirates Group and are known for delivering high-quality service and memorable customer experiences. MMI is a major global beverage distributor and retailer with operations across more than 30 countries, offering a broad range of wines, spirits, and specialty beverages through an extensive network. ELR manages more than 300 outlets around the world, including well-known brands such as Costa Coffee UAE and Pret A Manger.

Role Purpose

The role is focused on delivering excellent customer support in-store by helping shoppers, sharing product details, replenishing merchandise, processing sales, and keeping the outlet clean, organized, and customer-friendly. The aim is to maintain strong customer satisfaction while supporting overall sales results.

Key Responsibilities

• Welcome customers warmly, answer product-related questions, and suggest suitable items to improve the shopping experience.
• Recommend and promote products when appropriate to help the store achieve sales goals.
• Restock shelves, arrange product displays, and make sure items are priced and labelled accurately.
• Keep the store neat, safe, and inviting by cleaning and organizing the sales area on a regular basis.
• Support stock counting, inventory activities, and the receipt and unpacking of new deliveries.
• Participate in training sessions to improve product knowledge and develop professional skills while contributing to store growth.
• Work closely with team members to keep daily operations running smoothly and support overall store success.

Requirements

• Prior experience using a cash register and point-of-sale system is required.
• A High School Diploma or an equivalent qualification is needed.
• At least 1 to 2 years of experience in retail or customer service is expected.
• Ability to manage customer concerns and stay effective under pressure.
• Strong merchandising and visual presentation abilities.
• Physical fitness to lift and move heavy boxes as part of routine work.

Additional Information

This position suits energetic, dependable people who enjoy working in a supportive environment and are committed to great service. Strong communication skills, a proactive mindset, good organization, and a desire to help drive sales are important. Teamwork is highly valued, along with a positive attitude toward building a respectful and encouraging workplace.

Working Hours

The role requires flexible working hours, including evenings, weekends, and public holidays.

Why Join Us

This opportunity offers more than a job in hospitality and retail—it offers the chance to learn, grow, and contribute to a team built on honesty, excellence, respect, and opportunity. The environment is welcoming and suited to people who want to build a career while gaining new experiences every day.

How to Apply

Submit your application through the application button provided.