Customer Experience Specialist

About Halter

Halter is building technology that helps farmers and graziers run more productive and sustainable operations. The platform replaces many of the time-heavy parts of traditional farming with a smarter way to manage cattle and grazing, creating real change for customers and for the industry overall. The company is focused on meaningful, high-impact work and is supported by major investors.

About the Role

Halter is expanding quickly, and its Support function is growing alongside it. The Customer Experience team is being built in Auckland, and the company is looking for people who are naturally curious, comfortable with technology, and ready to reimagine what customer support looks like.

This is not a traditional call-centre role and it is not based on scripts. The work involves investigating issues, understanding what is happening on-farm, helping farmers through important periods such as mating and calving, and partnering with field reps and farmers to determine the real cause of a problem. Some of the work happens at a desk, and some happens on farms. The team acts as a bridge between customers and the wider business, including field teams, product, engineering, and operations.

The role combines responsive support with proactive outreach. You will step in quickly when something needs attention and also reach out when farmers need guidance. When a customer contacts you, you will own the issue end-to-end: listen carefully, clarify the need, and work toward the best outcome on farm.

You will develop deep knowledge of Halter’s product and customer needs quickly, and for many people in Support this role becomes a pathway into other teams as the business grows.

Work Schedule

The team supports farmers and ranchers across New Zealand, Australia, the US, and other regions around the clock. Applicants can choose between two rosters:

• Early shift: 5:00am to 1:30pm
• Afternoon shift: 10:30am to 7:00pm

Both rosters are full-time and are primarily Monday to Friday, with about one weekend day each month. All Customer Experience representatives also rotate through an overnight block approximately once every 12 weeks. Overnight shifts are paid at double time and may be worked from home.

What You’ll Do

• Speak directly with farmers, understand what is happening on-farm, and help them get back on track quickly.
• Investigate problems using data, tools, AI, and your own judgment to find practical solutions.
• Spend time on farms to stay close to the customer and their animals.
• Identify recurring patterns and share insights that can improve how Halter supports farmers and livestock.
• Work closely with field, onboarding, and product teams to deliver a smooth customer experience.
• Take full ownership of cases from start to finish, including follow-up and communication.
• Meet farmers where they are, whether that means a virtual session, an on-farm visit, or a call during calving season.
• Use an AI-first approach to work more efficiently and improve outcomes for farmers.

Who This Role Suits

• People who care deeply about customer outcomes and want every interaction to leave the farmer better off.
• Strong communicators who can explain technical or complex topics clearly and respectfully.
• Problem-solvers who ask thoughtful questions, use data well, and keep digging until they understand the root cause.
• People who are comfortable working with systems and information to diagnose issues independently.
• Curious learners who want to understand how animals, farms, technology, and the people around them all fit together.
• People who stay calm, structured, and effective when situations are messy or fast-moving.
• Self-starters who can make good judgment calls and work well without close supervision.
• Team players who enjoy collaboration and cross-functional work.
• Candidates from agriculture, veterinary clinics, hospitality, retail, or other customer-facing roles under pressure are welcome; farming experience is not essential, but genuine care for customers and their animals is important.

Office Approach

Halter follows an office-first culture because it believes in-person collaboration helps people learn faster, build stronger relationships, and do better work. The default expectation is to work from the office every day, while still allowing flexibility when needed.

The company values trust, direct relationships, and a high-energy environment where people can work closely together, share feedback openly, and solve problems side by side.

Why People Enjoy Working Here

• Meaningful work that helps improve farmers’ livelihoods and supports more sustainable operations.
• A strong team of smart, kind, driven people solving difficult problems together.
• Opportunities to grow through autonomy, learning, and a personal growth fund of $1,000.
• A fast-moving environment where the work is challenging, ambitious, and rewarding.

Application Note

Halter encourages people to apply even if they do not meet every listed requirement, especially if they believe they would be a strong fit for the team. Applicants should submit a cover letter explaining why they are excited about the role and about working at Halter, together with a CV.

Diversity and Inclusion

The company is committed to building a diverse and inclusive workplace where people can be themselves and do excellent work. It also encourages candidates from under-represented groups to apply even if they do not match every criterion exactly.