CRM Trainer

About the company

Casagrand Builder Private Limited is a major real estate developer from South India focused on turning aspirations into quality homes. Over the past two decades, the company has delivered more than 38 million sq. ft. of residential space across Chennai, Bengaluru, Hyderabad, and Coimbatore, and has served 40,000+ families through 140+ landmark projects. With projects exceeding 8,000 crores in the pipeline, the organization is continuing its growth journey.

Role overview

The CRM Trainer position in Bengaluru is aimed at strengthening the performance of teams that manage customer service, grievance resolution, collections, payment follow-ups, and broader customer relationship activities. This role suits someone with a solid background in customer-facing operations and process training.

Key responsibilities

• Run structured training sessions for CRM, customer support, grievance management, and collections teams.
• Handle induction and process orientation for new joiners.
• Create training modules, standard operating procedures, and process documentation.
• Identify learning gaps and measure how effective the training has been.
• Coach team members on customer interaction, communication, and service quality.
• Make sure CRM processes and quality benchmarks are followed consistently.
• Work with internal stakeholders to raise team productivity and improve customer experience.

Requirements

• 5 to 10 years of experience in CRM, customer service, collections, or process training.
• Hands-on experience training teams that interact directly with customers.
• Good understanding of grievance handling, collections, payment follow-ups, and customer lifecycle management is preferred.
• Strong communication, presentation, and facilitation abilities.
• Prior exposure to real estate, banking, NBFC, telecom, or similar sectors is preferred.

Benefits

• Provident Fund and gratuity.
• Medical insurance coverage.
• Opportunities for career advancement within Casagrand.

Eligibility

Any graduate can apply.

Additional information

Location: Bengaluru, India. Industry: Real estate. Experience required: 5 to 10 years.