Client Solutions Manager, Commerce - AUNZ

About the team

The Global Business Solutions (GBS) group supports brands and advertisers with end-to-end digital marketing solutions worldwide. The team works with small and medium businesses, large enterprises, and agencies, helping them connect with audiences through engaging video and advertising formats. It operates in a fast-moving, high-growth environment and uses a consultative sales style to guide clients toward stronger marketing decisions.

About the role

TikTok is looking for a Client Solutions Manager to join the Commerce - Fashion vertical. In this position, you will act as a subject matter expert for your vertical, work closely with internal partners, and help deliver strong outcomes and client success.

Key responsibilities

• Develop and strengthen post-sale relationships with clients in partnership with the Client Partner, with a focus on growth and satisfaction.
• Support recurring business reviews and help build long-term client partnerships through a consultative approach.
• Investigate accounts, review campaign activity, and identify ways to improve ad performance.
• Use campaign and audience data to generate insights that support strategy, business recommendations, and broader market or vertical initiatives.
• Share feedback from the market to help refine and improve advertising strategy.
• Manage marketing science initiatives from assessing feasibility through test-and-learn planning, including creative programs.
• Keep up to date with TikTok products, features, and ad formats.
• Work with the sales team to educate clients and agencies on product options, best practices, and growth opportunities.
• Collaborate across multiple internal teams to support client and business objectives.

Requirements

• At least 5 years of experience in ad sales, marketing, business development, or a related sales support role.
• Hands-on knowledge of digital media platforms and advertising metrics, especially performance marketing; experience in social, search, programmatic, or ad-tech is a strong advantage.
• Experience managing app campaigns and understanding the app ecosystem.
• Proven ability to analyse data and turn findings into actionable insights.
• Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
• Comfort working in a fast-paced, changing environment and taking initiative independently.
• Ability to contribute individually while also collaborating effectively across functions.
• Exposure to ad verification partners such as IAS, DV, or MOAT is a plus.
• Familiarity with tools and platforms in ad-tech or mar-tech, such as Salesforce, Liveramp, or Adobe, is an added advantage.

About TikTok

TikTok is a leading short-form mobile video platform with a mission to inspire creativity and bring joy. The company has global headquarters in Los Angeles and Singapore, with offices in cities including New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why join us

Creativity sits at the heart of TikTok’s mission. The company builds products that help people express themselves authentically, discover new things, and connect with others. Its diverse global teams work together to create value, inspire creativity, and deliver joy.

TikTok encourages curiosity, humility, resilience, and an