Catering Officer

Job Purpose

This role exists to help deliver inflight catering operations smoothly while maintaining strong standards for quality, cost efficiency, compliance, and passenger service across the network.

Key Responsibilities

• Assist in rolling out and tracking inflight catering standards, procedures, and policies so service quality remains consistent and regulatory expectations are met at all stations.
• Carry out scheduled and surprise inspections of catering products, equipment, packaging, and service delivery to verify hygiene, safety, and quality compliance.
• Assess catering performance using cabin crew feedback, reports, and audit findings, then identify shortcomings and recommend corrective measures.
• Work with Cabin Crew, Flight Operations, Engineering, and outside service partners to quickly resolve issues connected to catering, equipment, and onboard service.
• Examine uplift data, stock positions, duty-free sales, and usage trends to strengthen inventory control, support cost management, and align with revenue goals.
• Maintain control over onboard equipment and catering stock by performing regular checks for shortages, damage, and record mismatches.
• Support improvements that raise passenger satisfaction, upgrade onboard product standards, and streamline service delivery without sacrificing cost control.
• Review the quality of food and beverage items served onboard and coordinate with catering partners to fix repeated issues, gaps, or failures to meet standards.
• Take part in cross-functional discussions to support service enhancements, new initiatives, and other operational improvements related to inflight services.
• Ensure SLA compliance, follow internal procedures, and meet audit requirements while reviewing invoices, sales records, and customer feedback for inconsistencies or opportunities to improve.
• Prepare precise reports and management updates that summarize trends, risks, and recommendations for service improvement.

Requirements

• A Higher Secondary Certificate or diploma may be accepted if backed by relevant function-specific experience; however, a bachelor’s degree in Travel, Tourism, Hotel Management, or a related field is preferred.
• Working knowledge of inflight catering processes, food safety, hygiene standards, and service-quality expectations.
• Strong analytical and planning abilities to handle stock control, catering monitoring, and cost-efficiency tasks.
• Capability to conduct inspections, quality reviews, and compliance checks against internal and regulatory standards.
• Good communication and coordination skills for dealing with cabin crew, catering partners, and internal teams.
• Problem-solving mindset, customer orientation, and close attention to detail.
• Comfort with basic reporting tools and systems used in catering operations.
• At least 2 years of relevant experience in an airline, hospitality, or similar service environment, including knowledge of food handling, hygiene, catering accounting, and supervisory/administrative work.

Additional Information

This position focuses on supporting inflight catering quality, service reliability, inventory discipline, and compliance across operations.