Business Process Improvement Manager

About the Role

Jacob & Co. is hiring a highly organized, proactive, and solutions-focused Business Process Improvement Manager to strengthen and optimize the daily operations of its New York office and retail business.

This position suits someone who enjoys fast-moving luxury environments and is skilled at creating structure, refining workflows, and rolling out scalable processes across teams. A major part of the role is to design, maintain, and enforce standard operating procedures that help the business run consistently, efficiently, and at a high level.

The ideal candidate combines a detail-oriented mindset with practical execution and the ability to improve processes while staying hands-on in day-to-day operations.

Key Responsibilities

SOP creation and process rollout

• Develop, maintain, revise, and put into practice standard operating procedures across departments.
• Make sure SOPs are clearly communicated and consistently followed throughout the organization.
• Build operational structures that improve consistency, accountability, and long-term scalability.
• Carry out operational checks and identify areas where improvements are needed.
• Work with department leaders to simplify workflows and close operational gaps.

Operational oversight

• Monitor day-to-day operations across teams to keep business functions running smoothly and in line with established standards.
• Spot inefficiencies, introduce process improvements, and reinforce accountability so teams consistently follow procedures.
• Collaborate with and support the GVA HQ team to strengthen operations through SOP creation, implementation, optimization, and continued enforcement of best practices.

Project and process coordination

• Lead internal operational projects and manage process launches.
• Monitor progress on operational initiatives and share updates with leadership.
• Coordinate the rollout of new systems, tools, and operating procedures.
• Keep operational records, documents, and resources well organized and properly maintained.

Training and team support

• Help lead onboarding and provide operational guidance and training for new employees.
• Support teams in following processes and adopting best practices.
• Encourage a culture built on accountability, efficiency, and continuous improvement.
• Offer ongoing support so teams remain aligned with operational expectations.

Compliance and administrative support

• Ensure operations remain aligned with company policies and internal procedures.
• Maintain accuracy in reporting, documentation, and internal systems.
• Support internal departments and administrative work when needed.
• Assist leadership with reporting and analysis related to business processes.

Requirements

• At least 7 years of experience in operations, business operations, or process management.
• Hands-on experience building and rolling out SOPs and operational workflows.
• Strong planning, organization, and project management capabilities.
• Clear communication skills and the ability to coordinate across functions.
• Comfort working independently in a high-pressure, fast-paced environment.
• Strong attention to detail and a practical, problem-solving approach.
• Experience in luxury retail, hospitality, fashion, jewelry, or a similar sector is preferred.
• Ability to use operational systems, spreadsheets, and project management tools effectively.

Why Join Jacob & Co.

• Opportunity to contribute to one of the world’s most innovative luxury brands.
• A dynamic, entrepreneurial, and fast-moving work culture.
• Exposure to high jewelry and high watchmaking operations.
• The chance to directly influence operational excellence and business growth.
• Work alongside a collaborative global team.
• Room for career advancement and leadership development.

Location and Employment Details

This is a full-time onsite role based in Midtown NYC, New York, NY.

Compensation

The starting salary is $150,000 per year.