Business Analyst

About Watercare

Watercare is investing heavily in Auckland’s future, with plans to commit $14 billion across the next decade to help the city grow in a way that is resilient to climate change. That works out to about $3.8 million being invested every day. The organisation is focused on protecting water, land, and people, guided by the idea that healthy water supports healthy communities and ecosystems.

About the role

This opportunity is for an experienced Business Analyst to join Watercare’s Digital team in Newmarket and contribute to initiatives that improve services for Auckland communities. The role involves owning business analysis across digital projects, working closely with stakeholders, identifying improvement opportunities, turning business needs into clear requirements, and supporting delivery from discovery through implementation.

You will work in Agile, Waterfall, and hybrid delivery settings, running workshops, documenting requirements, supporting solution design, and helping drive change adoption. The position suits someone who enjoys collaboration, problem-solving, and seeing their work translate into real outcomes.

Key responsibilities

• Take responsibility for business analysis across projects and workstreams from start to finish, helping set direction and maintain clarity.
• Identify, interpret, and communicate business needs, pain points, and improvement opportunities.
• Run workshops and group sessions that support discovery, alignment, and idea development.
• Convert business requirements into clear documentation, including actionable requirements and user stories.
• Develop process maps and BPMN models to aid analysis and decision-making.
• Work closely with technical teams to make sure proposed solutions are workable and aligned to business needs.
• Participate in solution design discussions with a strong understanding of business impact.
• Develop effective working relationships across both business and technical stakeholders.
• Present updates and insights clearly and confidently.
• Assist with change-related activities such as communications, training, and transition support.
• Create documentation that meets Watercare standards and good practice expectations.
• Maintain artefacts in Confluence, track work in Jira, and build models in Lucid.
• Look for ways to improve business analysis methods and practices over time.

About you

You are a self-motivated and assured Business Analyst who works well with others while taking ownership of your work. You are curious, articulate, and focused on delivering meaningful outcomes.

Requirements

• A relevant tertiary qualification or equivalent practical experience.
• At least 3 years of experience in a Business Analyst role.
• Experience working in Agile and/or hybrid delivery environments.
• Strong capability in gathering requirements, analysing needs, and facilitating discussions.
• Excellent written and spoken communication skills.
• Ability to manage competing priorities while maintaining high-quality delivery.
• A professional, collaborative, and values-led working style.

Desirable experience

• Experience in digital transformation or technology-led work.
• Exposure to public sector or complex enterprise environments.
• Relevant certifications such as IIBA CCBA or Agile Practitioner.
• Interest in digital innovation and delivering business value.

Benefits

• Competitive pay and employee benefits.
• Learning and development opportunities.
• Life and income protection insurance.
• Generous parental leave.
• Employee discounts with a range of major retailers.

How to apply

Applicants are invited to apply online for this opportunity.