- 경험
- 3+ yrs
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 4시간 전
- Work mode
- 사무실에서
- 교육
- Bachelor’s degree
- Eligibility
- Candidates with a bachelor’s degree in the listed disciplines and at least 3 years of customer service experience, preferably in banking or financial services, may apply.
- Resume
- Required to apply
Where you'll work
직무 설명
About the Role
The Branch Operations and Service Manager for Rural Banking is central to improving customer experience, loyalty, and long-term retention across rural branches. The position focuses on setting high service standards, resolving customer concerns quickly and proactively, and building a strong customer-first culture. It also includes leading service teams, applying effective practices, and strengthening employee engagement so service delivery supports the bank’s wider business objectives.
Primary Responsibilities
- Guide and oversee Customer Service Managers working across inbound channels and correspondence branches.
- Drive a customer-first approach by improving service interactions and supporting organic business growth.
- Take full ownership of customer concerns and ensure they are addressed promptly and proactively.
- Set a clear service vision aimed at continuously improving quality.
- Keep track of industry trends and adopt proven practices to raise service performance.
- Build, implement, and uphold service processes, policies, and standards.
Secondary Responsibilities
- Review MIS data to improve productivity and maintain accurate service documentation.
- Record customer service actions and conversations to ensure transparency and accountability.
- Hire, coach, and develop customer service staff while encouraging ownership and high performance.
- Work within approved budgets and make efficient use of available resources.
- Keep workflows organized and manage task priorities effectively.
- Partner with internal teams to create synergies and improve service quality.
- Allocate resources so both quality and productivity targets are met.
Education
A bachelor’s degree is required, preferably in Engineering, Technology, Mathematics, Science, Biology, Commerce, Arts, Business, Computers, or Management.
Experience
At least 3 years of experience in customer service is required, with preference for candidates from banking or financial services.
Skills and Attributes
- Team leadership and people management
- Clear verbal and written communication
- Customer issue resolution
- Strategic and improvement-oriented thinking
- Data analysis and insight generation
- Work planning and workflow control
- Budget oversight and resource allocation
- Cross-functional collaboration