Assistant Store Manager

Role overview

Mountain Warehouse is seeking an Assistant Store Manager for its Onehunga - Dress Smart store in Auckland, New Zealand. This position sits within the New Zealand Retail department and is intended for someone who is enthusiastic about retail, committed to excellent customer service, and confident leading a team.

In this role, you will work closely with the Store Manager to help run the store effectively, support team performance, and contribute to a positive shopping experience that reflects the Mountain Warehouse brand. The role combines people leadership, store operations, sales support, and customer engagement.

Application deadline

The final date to submit an application is 3 July 2026.

Key responsibilities

You will help guide the store team, support daily operations, and maintain a high standard across service, presentation, and performance. The role also involves working with the team to achieve sales goals, manage stock, and protect store profitability.

Leadership and team development

• Work alongside the Store Manager to build a motivated, engaged, and high-performing team.
• Create a cooperative and encouraging team culture where people work well together toward shared goals.
• Support training and development so team members can build skills and grow in their roles.
• Communicate openly and clearly to promote trust and alignment within the team.
• Ensure the team has strong product knowledge so they can deliver excellent customer service.

Store operations

• Support the smooth daily running of the store while ensuring company policies are followed.
• Maintain strong visual merchandising and housekeeping standards to improve the customer experience.
• Keep health and safety a priority by carrying out regular risk checks and helping maintain a safe space for staff and shoppers.
• Take part in hiring and retaining capable staff to strengthen the store team.

Sales and performance

• Help the store meet and surpass sales targets through effective day-to-day action.
• Track key performance indicators to support ongoing store success.
• Monitor stock levels and help ensure replenishment and delivery processes run correctly.
• Apply loss-prevention practices that help safeguard store profitability.

Customer experience

• Set the standard for outstanding customer service in every interaction.
• Respond to customer feedback quickly and professionally to support satisfaction and loyalty.
• Represent the brand with energy, professionalism, and a positive attitude.
• Develop strong local community connections and help create a friendly, welcoming store atmosphere.

What the company is looking for

The ideal candidate is someone who genuinely cares about creating excellent customer experiences and can lead by example in a busy retail environment. You should be confident, approachable, and results-oriented, with the ability to solve problems and make decisions in line with company standards.

Candidate profile

• Passion for delivering strong customer experiences.
• Proven retail management or leadership experience.
• Clear and confident communication skills for working with both customers and colleagues.
• Strong focus on goals, results, and target achievement.
• Supportive, trustworthy, and collaborative team approach.
• Energetic, proactive, and committed to seeing tasks through.
• Good judgement in problem-solving and decision-making, with attention to company policy.

Benefits and rewards

• Monthly bonus opportunity linked to performance, with achievable targets and extra earnings in addition to base salary.
• 50% colleague discount across Mountain Warehouse and Animal, plus a uniform allowance twice a year.
• Up to 20 days of annual leave each year, based on a 5-day working week.
• Colleague referral incentive.
• A stable, successful, and supportive working environment.
• Recognition awards for length of service.

Additional information

This is more than a store management support role; it is an opportunity to help shape the customer experience and contribute to the ongoing success of the store. The posting includes the reference code INDNZ.