US Payroll Associate

Role overview

This position sits within a fast-growing client service operations team and focuses on payroll support for a national client portfolio. It is a good fit for someone who wants to build expertise in payroll while working in a high-paced, client-facing environment.

What you will handle

• Run payroll cycles for a varied client base across the United States.
• Add and verify client information, then review employee timesheets for accuracy.
• Assist with importing payroll data and support quality checks when required.
• Respond to and help resolve payroll-related concerns from both clients and employees.
• Work alongside payroll specialists to build proficiency in Prism payroll software.
• Join remote meetings with clients and help support the KPIs expected for each account.
• Contribute to client satisfaction, account upkeep, and long-term retention.
• Coordinate with both clients and internal operational teams to maintain a successful working relationship.

Skills and capabilities needed

• Comfort managing several tasks at the same time.
• Careful eye for detail and accuracy.
• Good organizational approach to daily work.
• Working knowledge of MS Office tools, especially Excel and Outlook.

Experience and language requirements

• Applicants should have 3 to 5 years of relevant experience.
• Strong enough English communication skills to interact clearly with clients and team members.

Preferred strengths

• Familiarity with Microsoft Office applications.
• Good interpersonal communication.
• Enthusiasm to learn and grow in the role.

Work schedule and location

• This role follows rotational shifts aligned to US working hours, including night shifts.
• The workweek is 5 days.
• The position is based in the office in Trivandrum/Thiruvananthapuram.

Compensation and benefits

• Competitive industry-level pay with additional benefits.
• Gratuity, PF, accident cover, health insurance, and term insurance.
• Corporate insurance coverage through Group Care and Group Secure programs, including group mediclaim, personal accident, and term life insurance.
• No-cost transportation for night-shift employees living within 30 km of the office.
• A positive work culture with room for professional growth.
• Free gourmet coffee and tea in the break area.
• Participation in office events and festival celebrations.
• Meals provided twice a week at no charge.