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About the role

One Stop is seeking a Shift Leader for its retail store in England, United Kingdom. This position sits within a busy, fast-moving store environment where priorities can change quickly and every shift brings a different challenge.

In this role, you will oversee day-to-day store activity by leading duty shifts and guiding colleagues to keep the shop clean, well-stocked, safe, and customer-friendly. You will play a hands-on part in improving store performance, coaching team members on the job, and making sure customers receive consistently strong service.

You will also act as a key point of support for the team, especially when the Store Manager is unavailable, and help keep operations running smoothly, including safety, communication, replenishment, and overall store standards.

Key responsibilities

Lead the team so customers get the most straightforward and convenient shopping experience possible.
Open and close the store, and manage duty cover while making decisions that protect customers, colleagues, and overall safety.
Act as the main contact for colleagues when the Store Manager is not available for routine operational matters.
Support the Store Manager in organising seasonal, community, and charity events that help create an inclusive atmosphere.
Keep the store neat, tidy, and visually appealing at all times.
Prioritise replenishment of the products customers need most.
Ensure pricing displays and shelf-edge labels are accurate and reflect good store standards.
Respond quickly to any overcharge issues and help prevent them happening again.
Manage customer queues proactively to improve the shopping experience.
Coordinate colleagues so daily priorities are completed and breaks are taken at suitable times around trading patterns.
Use your store knowledge to help the team carry out practical improvements.
Follow health and safety procedures and make sure colleagues do the same.
Communicate clearly with the team so everyone stays informed.
Look for simpler, better ways of working and share ideas with the Store Manager.
Keep customer needs at the centre of every decision.
Be available to resolve customer questions and leave them with a positive experience.
Adapt the service you provide to suit different customer needs.
Recognise and celebrate colleagues who deliver excellent service.
Identify barriers to great service and help remove them.
Handle colleague queries when the Store Manager is absent, or escalate them when needed.
Ensure the store has the right staffing levels and find cover quickly for short-notice absences or sickness.
Serve as a recognised keyholder and attend alarm call-outs when necessary to help maintain store security.
Monitor internal communications and make sure important messages are acted on promptly.
Coordinate the team to meet customer demand and store operations, and feed back any concerns about colleagues during shift.
Split your time effectively between service and replenishment areas.
Support the Store Manager with absence management, including return-to-work interviews for CSA colleagues and reporting absence triggers in line with policy.
Build effective working relationships with the Area Manager and People Partner so you can raise issues, seek guidance, and benefit from coaching as needed.
If the store includes a Post Office Local, manage the day-to-day post office operation and complete the required financial and criminal conviction background checks successfully before starting.

Skills and attributes

Strong verbal and written communication
Customer service orientation
Problem-solving ability
Team coordination and collaboration
Careful attention to detail
Flexibility and adaptability
Practical technical aptitude
Good time management

What the company offers

One Stop is committed to making everyday life easier for local customers through great-value products and friendly service. As part of the Tesco Group, it combines the backing of a large organisation with the community feel of a neighbourhood store.

The company is open to conversations about flexible working arrangements and encourages applicants to discuss what support they may need during the application process.

Colleagues can also expect access to a broad benefits package, although the exact offer may differ from Tesco’s because One Stop operates as an independent business within the group.

The organisation is strongly involved in community initiatives and has supported local and national good causes through charity fundraising, food donations, and partnerships aimed at reducing waste and helping people in need.

Diversity, inclusion, and accessibility

One Stop states that everyone is welcome and that fairness and respect are central to its culture. The company works to create an inclusive environment for people from all backgrounds and experiences.

As a Disability Confident Leader (Level 3), it provides reasonable adjustments during recruitment, including interviews, to help candidates have a fair opportunity to succeed. It also supports colleague networks for Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.

Additional information

The company reserves the right to withdraw the vacancy before the closing date if a suitable application is received earlier than expected.

Shift Leader

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