Senior IT Support Specialist (SysAdmin)

About the Company

Bally's Corporation is an international casino and entertainment business with a growing omnichannel footprint. Its operations span multiple casinos, a golf course in New York, a horse racetrack in Colorado, access to online sports betting licenses across several states, and a portfolio that includes Bally's Interactive International, Bally Bet, and Bally Casino.

The company employs around 10,600 people and operates roughly 15,300 slot machines, 580 table games, and 3,800 hotel rooms. It also has development rights tied to Chicago and land opportunities in Las Vegas after the Tropicana closure. Bally's shares are listed on the New York Stock Exchange under the ticker BALY.

About the Role

The team is looking for a skilled and proactive Senior IT Support Specialist to strengthen the IT function. This position combines hands-on technical support with ownership of Windows and Mac endpoint delivery, security, and management. You will support end users, including VIPs and senior leaders, while helping maintain reliable, secure systems in a fast-moving environment.

What You Will Do

• Provide prompt onsite and remote support to users, including high-priority support for VIPs and senior stakeholders.
• Log, track, and follow through on incidents and requests in the helpdesk platform, ideally Jira, while following escalation paths.
• Maintain Windows and Mac device builds, keep hardware records current, and support the full device lifecycle.
• Administer identity and access processes through Okta and support Microsoft 365 tools such as Teams, Exchange, OneDrive, and SharePoint.
• Use deployment and endpoint management platforms such as Intune, Autopilot, Jamf, and related tools for configuration, profiles, scripting, and rollout activities.
• Deliver consistent day-to-day user support while contributing to automation and deployment improvements.
• Apply strong experience with Autopilot, Intune, and Jamf to improve endpoint management.
• Work with internal IT teams on technology implementation, testing, rollout, and new application deployment.
• Ensure device images and endpoints are aligned with security and compliance expectations.
• Support AV and video conferencing equipment and maintain dependable meeting-room technology.
• Build effective working relationships within IT and stay productive under deadlines in a complex environment.

Requirements

• Proven ability to work independently with little supervision and communicate clearly in both written and spoken English.
• Flexibility to work varied hours, including weekends when needed, and the ability to support remote locations with occasional visits.
• Strong time management, troubleshooting, and problem-solving ability.
• Hands-on experience supporting and deploying Windows 11 and macOS systems.
• Comfort working with senior stakeholders and using helpdesk systems such as Jira.
• Ability to package applications, apply patches, deploy operating systems, and manage support queries and reporting.
• Experience administering tools such as Autopilot, Jamf, ManageEngine, or Microsoft Intune.
• Capability to support remote users, troubleshoot printers and network issues, and work with ITIL concepts and advanced Microsoft 365 administration knowledge.

Benefits

• Annual leave
• RRSP program
• Health insurance
• Home office allowance
• Wellness or gym allowance

Equal Opportunity

Bally's Interactive is committed to fair employment practices and an inclusive workplace. The company values diversity, equity, and inclusion and welcomes candidates from all backgrounds. Employment decisions are made without discrimination on the basis of race, colour, nationality, ethnic or national origin, age, sex, sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion, or disability.

Compensation

The stated annual salary range for this role is CAD 70,000 to CAD 85,000.