Retail Operations Manager

Role overview

This position sits within the Regional Retail Operations function and focuses on strengthening the operational performance of boutiques across the MEIAT region. The role works closely with regional and local teams to roll out initiatives, improve day-to-day processes, and ensure boutique operations remain aligned with the Maison’s standards.

What makes you a strong fit

The ideal candidate brings substantial experience in retail operations, preferably in the luxury sector, and has a genuine interest in boutique operations and operational excellence. You should be well structured, comfortable working with data and multiple priorities, and able to coordinate with stakeholders across different markets. A proactive, curious, and detail-focused approach is important, along with strong communication and teamwork skills. Experience in fast-moving environments and a passion for luxury retail are key to succeeding here.

Key responsibilities

• Lead regional retail operations projects and help introduce new tools, processes, and operational improvements.
• Work with local markets to spot opportunities that raise efficiency and overall operational quality.
• Support boutique launches, renovation projects, and regional events by making sure operations are ready on time.
• Collaborate with Retail, Client Experience, Visual Merchandising, and other teams to deliver business goals.
• Track project milestones, review feedback from the field, and propose practical process enhancements.
• Help ensure Maison procedures, operational standards, and commercial policies are adopted consistently across the region.
• Serve as a central contact for operational compliance and boutique procedure matters.
• Handle operational budgets, supplier coordination, and procurement tasks linked to boutique operations.
• Coordinate operational audits and follow up on corrective actions with local markets.
• Support regional pricing changes and other operational tasks as needed.

Career and development

This opportunity is positioned as a long-term career move rather than just a job. The Maison emphasizes excellence, creativity, and people development, and provides structured onboarding plus ongoing learning to help you deepen your expertise and grow within the Maison and the Richemont Group.

Recruitment process

After submission, applications are reviewed by the Talent Acquisition team. Candidates whose profiles match the requirements may first meet the recruiter, followed by interviews with the Hiring Manager and other relevant stakeholders during the selection process.