Remote IT Technician

Role overview

This position is for a capable Remote IT Technician who will support internal users and clients by diagnosing technology issues, resolving faults, and keeping day-to-day systems running reliably in a fully remote setting.

What you will do

• Investigate and fix problems related to hardware, software, and networking from a remote location.
• Deliver technical assistance via chat, email, and video-based support.
• Set up, configure, and refresh software and system utilities as needed.
• Monitor systems, review performance, and carry out basic upkeep tasks.
• Walk users through troubleshooting steps in a clear and easy-to-follow manner.
• Record issue details, solutions, and system changes accurately.
• Follow security practices and hand over more complex issues when escalation is required.

What we are looking for

A bachelor’s degree in Information Technology, Computer Science, or a related discipline is preferred. Experience in IT support, help desk operations, or technical troubleshooting will be considered an advantage. The role calls for a solid grasp of operating systems, basic networking, and commonly used software tools, along with strong communication and problem-solving abilities. Candidates should be comfortable using remote support platforms and ticketing tools, be able to work independently, manage multiple tasks, and maintain a structured approach to resolving issues. Careful attention to detail is essential.

Benefits

• Competitive pay with performance-linked bonuses.
• Entirely remote work with a collaborative virtual environment.
• Access to IT training, certifications, and continuous learning opportunities.
• Flexible scheduling designed to support work-life balance.
• Exposure to a broad mix of technical systems, tools, and support situations.