Product Manager

Role overview

This position is part of Elm Company’s Absher Division within the Identities Services department. The role focuses on helping manage digital products throughout their lifecycle, with emphasis on product direction, market and customer understanding, roadmap execution, and ongoing performance gains. It involves close coordination with cross-functional teams to deliver outcomes that serve customer needs, align with business goals, and follow company policies and procedures.

Job code: 579708. Grade: I2.

Core responsibilities

• Contribute to shaping and improving the product vision and strategy so it stays aligned with business priorities and market opportunities.
• Carry out market research, competitor analysis, and customer insight work to uncover trends, unmet needs, and growth possibilities.
• Help define product positioning and strategic initiatives using relevant market and customer data.
• Support management of the product roadmap, priorities, and feature backlog based on customer feedback, market demand, and business objectives.
• Assist in writing, organizing, and ranking product requirements, user stories, and acceptance criteria.
• Work with related teams to keep visibility on releases, dependencies, and planned product enhancements.
• Collect and assess business, operational, and customer requirements to support sound product decisions.
• Convert validated needs into clear product requirements and partner with design and technical teams on workable solution options.
• Help evaluate product risks, assumptions, constraints, and delivery impacts.
• Support product delivery by tracking milestones, deliverables, dependencies, and delivery risks.
• Coordinate with engineering, design, QA, marketing, sales, and operations to help ensure releases happen on time.
• Follow up on product issues and change requests and support resolution with the right stakeholders.
• Build effective working relationships with business stakeholders, delivery teams, and support functions.
• Share regular updates on progress, priorities, risks, and decisions with relevant stakeholders.
• Facilitate clarification and alignment discussions so everyone shares the same understanding across the product lifecycle.
• Track product performance measures such as adoption, customer satisfaction, usage, and business results.
• Use data-led analysis to identify performance gaps, optimization opportunities, and improvement priorities.
• Support reports, dashboards, and recommendations that inform product decisions and continuous improvement.
• Gather customer feedback, service insights, and user research findings to identify ways to improve the product.
• Help assess and prioritize enhancement requests based on customer value, business impact, and feasibility.
• Contribute to iterative product improvements that strengthen customer experience and product value.
• Keep product documentation current, including requirements, roadmaps, release notes, decisions, and related materials.
• Support adherence to product management methods, governance requirements, quality standards, and approved controls.
• Assist in preparing product presentations, business cases, and status reports when needed.
• Follow departmental policies, procedures, SOPs, and instructions to ensure work is delivered in a controlled and consistent way.
• Comply with safety, quality, and environmental management requirements to maintain a healthy and safe workplace.
• Observe information security practices and standards to protect data integrity and confidentiality.

Qualifications and experience

A bachelor’s degree in Business Administration, Marketing, Information Technology, Computer Science, Engineering, or a related discipline is required. Professional certifications or training in product management, agile delivery, business analysis, or similar areas would be an advantage. The role calls for 2 to 4 years of relevant experience in product management, product development, digital products, business analysis, or a closely related field.

Additional information

Department: Identities Services. Division: Absher Division. Group and unit details were not specified in the source. No vacancy count, compensation details, notice period, or start date were provided.